Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Josselyn Flores-Palacios

Lusby

Summary

Proven in enhancing customer experiences at The Lighthouse Restaurant and Dock Bar, I excel in hospitality service expertise and multitasking, a testament to my ability to serve and manage with precision. Trained McDonald's staff, underscoring my commitment to high cleanliness standards and exceptional service, fostering significant improvements in team performance.

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

4
4
years of professional experience

Work History

Server/Hostess

The Lighthouse Restaurant and Dock Bar
02.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Crew Trainer

McDonald's Restaurant
04.2021 - 12.2023
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.

Education

Associate of Science - Criminal Justice

College of Southern Maryland
La Plata, MD
04-2027

Skills

  • Exceptional customer service
  • Hospitality service expertise
  • Memory retention
  • Cleanliness standards
  • Service prioritization

Languages

Spanish
Native or Bilingual

Timeline

Server/Hostess

The Lighthouse Restaurant and Dock Bar
02.2024 - Current

Crew Trainer

McDonald's Restaurant
04.2021 - 12.2023

Associate of Science - Criminal Justice

College of Southern Maryland
Josselyn Flores-Palacios