Josselyn Fuentes
Woonsocket,RI
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
8
8
years of professional experience
Work History
School Bus Aide
First Student Transportation
Lincoln, RI
05.2023 - Current
- Accompanied driver and children on bus route to keep students safe and protected.
- Assisted in loading and unloading of passengers including helping young children with their safety belts.
- Ensured students followed school rules while on the bus, such as no loud talking or fighting.
- Protected students from physical and verbal bullying.
- Maintained order and discipline among passengers during trips.
- Inspected interior of the bus regularly for cleanliness and safety hazards.
- Communicated with bus drivers, teachers and guardians regarding problems or incidents impacting student riders.
School Bus Monitor
Durham School Bus Services
Woonsocket, RI
02.2021 - 03.2023
- Accompanied driver and children on bus route to keep students safe and protected.
- Assisted in loading and unloading of passengers including helping young children with their safety belts.
- Ensured students followed school rules while on the bus, such as no loud talking or fighting.
- Protected students from physical and verbal bullying.
- Maintained order and discipline among passengers during trips.
- Inspected interior of the bus regularly for cleanliness and safety hazards.
- Communicated with bus drivers, teachers and guardians regarding problems or incidents impacting student riders.
Sales Associate
Boost Mobile Store
Woonsocket, RI
06.2019 - 04.2020
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Provided accurate information about products, prices and services.
- Developed trusting relationships with customers by making personal connections.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Demonstrated product features and benefits for customers' needs.
Customer Service Representative
Family Dollar
Buffalo, NY
09.2015 - 11.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
Education
GED -
Buffalo Public Schools Adult Education Division
Buffalo, NY07-2001
Skills
- Consultative Sales
- Product Knowledge
- Paperwork Processing
- Complaint Resolution
- Clerical Support
- Adaptive Team Player
- Customer Service
- Sales Expertise
Languages
English
Professional
Spanish
Professional
Timeline
School Bus Aide
First Student Transportation
05.2023 - Current
School Bus Monitor
Durham School Bus Services
02.2021 - 03.2023
Sales Associate
Boost Mobile Store
06.2019 - 04.2020
Customer Service Representative
Family Dollar
09.2015 - 11.2018
GED -
Buffalo Public Schools Adult Education Division