Josselyn Garcia Diaz
North Bergen,NJ
Summary
Creative Barista with expertise in crafting and serving high-quality coffee and beverages, recognized for exceptional customer service and consistently positive feedback. Proficient in operating machinery and memorizing a diverse range of recipes, ensuring an efficient workflow. Enhancing customer satisfaction through visually appealing drinks. Committed to maintaining professionalism while creating a welcoming environment for patrons.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
North Bergen, NJ
07.2022 - Current
- Utilized POS system to receive and process customer payments.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Collected payments and provided accurate change.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Described menu items to customers and suggested products based on stated preferences.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Memorized recipes
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries..
- Worked effectively in team environments to make the workplace more productive.
Manager
Waffle & Bubble
Union City, NJ
05.2021 - 03.2022
- Resolved customer complaints quickly and effectively.
- Developed and implemented service protocols to enhance operational efficiency.
- Managed order inventory.
- Operated as a server and bubble tea barista, managing front-of-house operations.
- Guaranteed shelves were replenished at end of each shift.
Education
High School Diploma -
North Bergen High School
North Bergen, NJ07-2022
Skills
- Espresso machine operation
- Up-selling
- Soft selling
- Safe food handling practices
- Opening and closing duties
- Multitasking and organization
- Hospitality service expertise
- Speedy and efficient
- POS system operation
- Positive and professional
- Workflow management
- Menu memorization
- Proficient in English and Spanish Communication
- Coffee and tea expertise
- Team player
Affiliations
- I like to workout to keep an active lifestyle and skateboarding to keep some cardio in my routine.
- I occasionally like to draw the environment when im at home or a park.
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Barista
Starbucks
07.2022 - Current
Manager
Waffle & Bubble
05.2021 - 03.2022
High School Diploma -
North Bergen High School
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