Josselyn Garza
Pearland,TX
Summary
Organized and driven medical receptionist with 1 year of experience. My goal is to provide the utmost discretion, confidentiality, and compassion during all patient interactions, along with a competent, efficient approach towards
administrative tasks. My strong knowledge of medical terminology will help with office tasks and provide the most efficient care for patients at MD Anderson Cancer Center.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Receptionist
The Doan And Vo Clinic
01.2023 - Current
- Responsible for screening over 30-50 patients per day, coordinating schedules and in office/telecommunication appointments, as well as handling all phone calls.
- Check in/out patients, verify insurance eligibility, collect payments, send referrals to providers, and assist with message board.
- Assist doctor in scheduling and handling sensitive information and checking Prescription Monitoring Program.
- Maintain a database of patients' medical history on Amazing Charts and schedule their follow-up appointments and refills on Athena.
- Collect all charts and bills to create close out at end of clinic with detailed data.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Increased efficiency in prescription refill requests by coordinating with pharmacies and obtaining necessary provider approvals promptly.
Customer Service Representative
Centerpoint Energy Inc
03.2022 - 01.2023
- Handled 100+ calls daily in a professional manner, addressed customer service inquiries in an average time of 4-5 minutes.
- Provided profound and accurate information to answer questions, troubleshoot issues, and de-escalate complaints.
- Built new customer relationships and created accounts to be able to install new gas main lines and service lines as well as meters.
- Recognized as top seller in team, selling 15-20 HomeServe protection plans daily.
- Worked collaboratively with emergency dispatch for calls regarding leaks, fires, carbon monoxide complaints, power outages, etc.
HR Administrative Aide
The City Of Houston
06.2021 - 01.2022
- This position was temporary.
- Warmly greeted COH employees, performed intake and directed them to appropriate HR specialist.
- Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduled appointments.
- Keeping a current record of staff members' whereabouts and availability.
- Understood health care plans (medical, dental, vision) and other HR related processes such as staffing, employee relations, workers' compensation, etc.
- Proactively assessed the career growth and development needs of all new hires.
- Assist with division projects to include records maintenance, data interpretation, compile/process data for routine periodic reports.
Secretary
Giddens & Burns, Attorneys At Law, LLC
03.2017 - 08.2019
- Greeted visitors at lobby and managed interviews to determine potential cases.
- Mailed, faxed, and emailed legal correspondence to clients, opposing counsel, insurance adjusters and court officials in a timely manner.
- Received and placed phone calls in a professional manner as well as do weekly phone status checks regarding client's medical treatment progress with medical providers.
- Collected all medical bills and records from all providers to create demand package and requested affidavits if case proceeded to trial.
- Prepared and distributed invoices to bill clients, set up payment plants and paid account expenses.
- Drafted estate planning documents through ProDoc, such as wills, powers of attorney, HIPPA's, etc.
- Attended depositions, mediations, phone recorded statements, and trials in order to translate for Spanish monolingual clients.
Education
Associate of Science - Nursing
Alvin Community College
Alvin, TX08.2024
Associate of Arts - Business Administration
San Jacinto College District
Pasadena, TX10.2020
High School Diploma -
South Houston High School
South Houston, TX08.2015
Skills
- Medical Terminology
- Medical Office Experience
- Microsoft Excel
- Communication Skills
- EMR Systems
- Customer Service
- Medical Receptionist
- Bilingual (Spanish, Native)
Certification
- PT - Phlebotomy Technician (Current)
Timeline
Medical Receptionist
The Doan And Vo Clinic
01.2023 - Current
Customer Service Representative
Centerpoint Energy Inc
03.2022 - 01.2023
HR Administrative Aide
The City Of Houston
06.2021 - 01.2022
Secretary
Giddens & Burns, Attorneys At Law, LLC
03.2017 - 08.2019
Associate of Science - Nursing
Alvin Community College
Associate of Arts - Business Administration
San Jacinto College District
High School Diploma -
South Houston High School
- PT - Phlebotomy Technician (Current)
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