Summary
Overview
Work History
Education
Skills
Timeline
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Josselyn Hernandez

San Antonio,TX

Summary

Dedicated professional with a strong background in hospitality, education, and food/beverage management, bringing exceptional customer service, team leadership, and operations management skills to HR roles. Experienced in recruitment, training, and fostering a positive work culture. Proficient in resolving conflicts and implementing employee development programs to enhance team performance and satisfaction.

Overview

3
3
years of professional experience

Work History

Food and Beverage Voyager

Marriott
Dallas, TX
01.2024 - Current
  • Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
  • Conducted weekly meetings with staff members to discuss performance goals and areas needing improvement.
  • Identified, screened and interviewed potential employees.
  • Developed and implemented recruitment strategies to attract qualified candidates.
  • Organized orientation sessions for new hires and provided them with onboarding information.

Guest Service Expert (Seasonal)

JW Marriott San Antonio Hill Country Resort & Spa
San Antonio, TX
04.2023 - Current
  • Provides exceptional service to up to 400 of daily customers.
  • Handles food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Addresses concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Increases sales with food and drink pairing suggestions to suit unique customer preferences.

Starbucks Barista (Full-time)

JW Marriott San Antonio Hill Country Resort & Spa
San Antonio, TX
06.2022 - 04.2023
  • Delivers excellent customer service while at up to 100%+ hotel capacity.
  • Operates cash register to receive and process payments.
  • Maintains calm demeanor during high-volume periods and special events.
  • Addresses and resolves customer concerns to maintain brand loyalty.
  • Follows health, safety, and sanitation guidelines to pass state inspections.

Restaurant Hostess (Part-time)

Davio's Northern Italian Steakhouse
Plano, TX
09.2021 - 05.2022
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Resolved customer complaints appropriately and brought major issues to the attention of manager on duty.
  • Stayed attentive to server availability and table turnover to quickly seat guests during rush hours (up to 800 guests).

Education

Bachelor of Science - Social Sciences-Education/Psychology/Business

University of North Texas
Denton, TX
12.2022

Skills

  • Staff Management
  • Detail-Oriented
  • Customer Relations
  • Supervision & Leadership
  • Training & Development
  • Operations Management
  • Kronos/POS System
  • Social media (TikTok, Instagram, Facebook, etc)
  • Microsoft Office
  • Employee recruitment expertise

Timeline

Food and Beverage Voyager

Marriott
01.2024 - Current

Guest Service Expert (Seasonal)

JW Marriott San Antonio Hill Country Resort & Spa
04.2023 - Current

Starbucks Barista (Full-time)

JW Marriott San Antonio Hill Country Resort & Spa
06.2022 - 04.2023

Restaurant Hostess (Part-time)

Davio's Northern Italian Steakhouse
09.2021 - 05.2022

Bachelor of Science - Social Sciences-Education/Psychology/Business

University of North Texas

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Josselyn Hernandez