Josselyn Munoz

• D.O.T-certified driver responsible for safely operating FedEx company vehicles for daily delivery routes across Pecos, Stanton, Monahans, Fort Stockton, Midland, and Odessa.
• Operated handheld scanners for package tracking and documentation accuracy during deliveries.
• Perform morning package sort, including loading and unloading trucks to ensure accurate and timely dispatch of shipments.
• Complete residential and commercial deliveries with a strong focus on efficiency, accuracy, and customer service.
• Provide on-road support to coworkers by assisting with additional deliveries and route coverage as needed.
• Adapt to changing delivery demands by traveling to various service areas based on operational needs.
• Ensured timely delivery of packages while adhering to safety protocols and company policies.

• Traveled to assigned retail locations in Midland and Odessa using personal vehicle to merchandise Frito-Lay products.
• Retrieved, stocked, and organized inventory, ensuring shelves and displays were fully stocked, clean, and visually appealing.
• Rotated products according to date codes to maintain freshness and reduce waste.
• Built and maintained positive working relationships with store management through clear communication and reliable service.
• Performed frequent heavy lifting while meeting productivity expectations in fast-paced retail environments.

(Promoted from Sales Associate in 2017)

• Oversee daily store operations, including ordering and managing inventory for all carried brands.
• Verify merchandise quantities and ensure accurate stock corrections to maintain optimal inventory levels.
• Maintain consistent communication with corporate through email and phone to support store compliance and operational needs.
• Handle all cash management duties, including daily money handling and banking transactions.
• Recruit, hire, train, and, when necessary, terminate employees while ensuring adherence to company policies and procedures.
• Develop and manage weekly employee schedules to meet business demands and maximize productivity.
• Deliver exceptional customer service and ensure a positive experience for all customers.

• Serviced major retail locations—including Lowe’s, Home Depot, and Walmart—ensuring Scotts Miracle-Gro products were fully stocked and visually appealing.
• Set up and maintained product displays, performed visual merchandising, and positioned items in high-visibility areas to maximize sales.
• Cleaned, organized, and rotated merchandise; verified pricing; and checked for damaged or expired products.
• Reorganized pallets of fertilizer and other inventory to maintain safe and efficient stock areas.
• Provided customers with product education and guidance to support their lawn and garden needs.

• Stocked, rotated, and maintained inventory while updating store spreadsheets to ensure accurate product tracking.
• Organized merchandise in high-visibility areas to maximize sales and support store merchandising strategies.
• Set up and displayed appropriate signage for products, promotions, and sales events.
• Processed cash and card transactions efficiently, informing customers about rewards programs, warranties, discounts, and store payment/exchange policies.
• Delivered exceptional customer service by greeting customers promptly, addressing their needs with urgency, and maintaining a friendly, professional demeanor.