Josselyn orozco
Mesa,AZ
Summary
Adept at enhancing patient and customer experiences, I leveraged my strong organizational skills and empathetic communication at Acts of Kindness Pediatrics to streamline operations and maintain confidentiality. Skilled in appointment scheduling and building relationships, I significantly contributed to a professional and welcoming environment, demonstrating a commitment to excellence and patient care.
Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in Athena and Raintree, with friendly and decisive approach to resolving challenges.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Office Receptionist
Acts of Kidness Pediatrics
09.2023 - Current
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
Budtender
Harvest HOC
02.2022 - 08.2022
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Restocked supplies and arranged displays.
- Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
Front Office Coordinator
360 Physical Therapy
02.2021 - 09.2021
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
- Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
- Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
- Enhanced patient experience by managing front office operations efficiently and professionally.
- Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
- Prepared daily reports for management review, highlighting key performance metrics related to front-office activities.
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
- Safeguarded patient privacy by strictly adhering to HIPAA regulations and maintaining confidentiality at all times.
- Facilitated timely check-in and check-out procedures, streamlining patient flow through the clinic.
- Performed monthly financial reporting and recorded payments to keep accounting system updated.
- Assisted in the implementation of electronic health records systems for increased efficiency and accuracy in recordkeeping.
- Improved patient satisfaction with thorough and compassionate communication.
Lifegaurd
Evo Swim School
07.2019 - 01.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
No Degree - Medical Asssitant
Pima Medical Institute
Mesa, AZ09-2020
High School Diploma -
Queen Creek High School
Queen Creek, AZ05-2019
Skills
- Telephone skills
- Appointment scheduling
- Verbal and written communication
- Listening skills
- Time management
- File management
- Building relationships
- Cash handling
- Document control
- Hospitality services
- Organization skills
- Guest relations
- Administrative skills
- HIPAA compliance
- Patient care
- Health education
Certification
Medical Assistant
Timeline
Front Office Receptionist
Acts of Kidness Pediatrics
09.2023 - Current
Budtender
Harvest HOC
02.2022 - 08.2022
Front Office Coordinator
360 Physical Therapy
02.2021 - 09.2021
Lifegaurd
Evo Swim School
07.2019 - 01.2021
No Degree - Medical Asssitant
Pima Medical Institute
High School Diploma -
Queen Creek High School