Josselyn Rohena-Resto
Summary
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Outstanding customer service and interpersonal skills.
- Well organized and focused in coordinating projects.
- Proven ability to work collaboratively with diverse groups and establish ongoing relationships.
- Excellent communication skills and a proven ability to juggle multiple high priority tasks.
- Knowledge of commonly used budgetary methods, practices, and processes to formulate, and budget.
- Skill in preparing written documents, daily planning, and reports related to the outlay of funds.
Overview
5
5
years of professional experience
Work History
Permanent Makeup Artist
Brows by Joss
Newport News, VA
11.2019 - Current
- Develop and coordinates business content for all social media platforms
- Manage all functions and tasks daily. Including schedule, quality of incoming material, and all earned income
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Taught master classes to inspire potential makeup artists or help people expand knowledge and skills.
- Conferred with producers, customers and performers to determine desired appearance.
- Answered phone calls and emails to schedule client appointments.
- Developed loyal following of clients by providing high-quality services.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Ensuring all requirements are met on time and with developed and organized documentation
- Developed detailed project timeline and monitored customer satisfaction
- Tracks plans and schedules
- Perform all financial tasks such as budgeting, financial risk analysis, and evaluate margins to ensure profits.
Server Shift Leader
Shorty's Diner
Williamsburg, VA
11.2018 - 08.2023
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Observed servers to provide feedback and coaching in areas requiring improvement.
Education
Associate of Science - Social Science specialization in Education
Thomas Nelson Community College
Hampton, Virginia05.2019
Old Dominion University
Norfolk, VirginiaSkills
- Client Consultations
- Detail-Orientated
- Social Media Content
- Service Promotion
- Client Relationship Building
- Billing Inquiries
- Reporting Expertise
- Payment Acceptance
- Cross-Functional Collaboration
- Customer Relations
- Documentation Preparation
- Schedule Coordination
Languages
Fluent in Spanish (writing & reading)
Native or Bilingual
Timeline
Permanent Makeup Artist
Brows by Joss
11.2019 - Current
Server Shift Leader
Shorty's Diner
11.2018 - 08.2023
Associate of Science - Social Science specialization in Education
Thomas Nelson Community College
Old Dominion University