Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Josselyn Rohena-Resto

Summary

  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
  • Outstanding customer service and interpersonal skills.
  • Well organized and focused in coordinating projects.
  • Proven ability to work collaboratively with diverse groups and establish ongoing relationships.
  • Excellent communication skills and a proven ability to juggle multiple high priority tasks.
  • Knowledge of commonly used budgetary methods, practices, and processes to formulate, and budget.
  • Skill in preparing written documents, daily planning, and reports related to the outlay of funds.


Overview

5
5
years of professional experience

Work History

Permanent Makeup Artist

Brows by Joss
11.2019 - Current
  • Develop and coordinates business content for all social media platforms
  • Manage all functions and tasks daily. Including schedule, quality of incoming material, and all earned income
  • Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
  • Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
  • Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
  • Taught master classes to inspire potential makeup artists or help people expand knowledge and skills.
  • Conferred with producers, customers and performers to determine desired appearance.
  • Answered phone calls and emails to schedule client appointments.
  • Developed loyal following of clients by providing high-quality services.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Ensuring all requirements are met on time and with developed and organized documentation
  • Developed detailed project timeline and monitored customer satisfaction
  • Tracks plans and schedules
  • Perform all financial tasks such as budgeting, financial risk analysis, and evaluate margins to ensure profits.

Server Shift Leader

Shorty's Diner
11.2018 - 08.2023
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Observed servers to provide feedback and coaching in areas requiring improvement.

Education

Associate of Science - Social Science specialization in Education

Thomas Nelson Community College
Hampton, Virginia
05.2019

Old Dominion University
Norfolk, Virginia

Skills

  • Client Consultations
  • Detail-Orientated
  • Social Media Content
  • Service Promotion
  • Client Relationship Building
  • Billing Inquiries
  • Reporting Expertise
  • Payment Acceptance
  • Cross-Functional Collaboration
  • Customer Relations
  • Documentation Preparation
  • Schedule Coordination

Languages

Fluent in Spanish (writing & reading)
Native or Bilingual

Timeline

Permanent Makeup Artist

Brows by Joss
11.2019 - Current

Server Shift Leader

Shorty's Diner
11.2018 - 08.2023

Associate of Science - Social Science specialization in Education

Thomas Nelson Community College

Old Dominion University

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Josselyn Rohena-Resto