Josse P. Galvez

Associate Producer for morning newscasts.

• Managed multiple projects simultaneously, ensuring timely completion and meeting manager's expectations.
• Participated in brainstorming sessions that resulted in innovative ideas for storytelling.
• Supported producers in decision-making processes, contributing insight for a diverse perspective.
• Supported producers by "boothing" shows whenever needed.
• Became knowledgeable in programs like ENPS, Bitcentral, Edius.

• Increased brand awareness through creation of innovative print and digital productions for major publications.
• Edited video, audio and photos to enhance and complete post-production work for polished appearance.
• Created engaging, compelling and on-brand audio and video content for digital channels.
• Led implementation of best practices to support customer service satisfaction initiatives.
• Devised social media strategies and outreach by generating content ideas and highly-visual digital marketing content.
• Organized and managed digital assets through regular maintenance and content archiving.
• Researched and identified digital platforms aligned with project objectives, best practices, accessibility and sustainability.
• Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
• Participated in meetings with producers and production crew to keep program in step with creative vision.
• Presented production ideas and determined creative scenarios for production and delivery.
• Found appropriate stories and ideas for programming to engage target audiences and hook advertisers.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Solved customer challenges by offering relevant products and services.

• Cultivated warm relationships with regular customers.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Used slow periods to restock supplies, ice, trays and delivery bags.
• Increased sales significantly by upselling higher-end products to customers.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

• Completed store opening and closing procedures and balanced tills.
• Helped store management meet standards of service and quality in daily operations.
• Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
• Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
• Trained new employees and delegated daily tasks and responsibilities.