Josseth Gayle-Hinga

• Manage high volume auto claims loads assigned to task folders.
• Create and manager task activities for each claim while meeting deadlines.
• Keep accurate calendars to meet state and company required time lines.
• Investigated insurance claims, reviewed coverage and liability, prepared letters and recommended payment or denial of claims.
• Conduct exploratory interview, reviewed police reports, physical auto damage to determine extent of liability.
• Maintained accurate documentation of all claim activity, while managing notifications requirement per each state insurance laws.
• Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and issue payments into company database.
• Worked collaboratively with team members across multiple departments, promptly response to emails,text,voicemails and chats.
• Gathered information and complete thorough research to determine claim acceptability per company and policy requirements.
• Delivered exceptional customer service to clients by effectively communicating.
• Attended continuing education classes in order to stay abreast of changes in industry standards.

• Managed multiple claims tasks and completing deadlines simultaneously.
• Monitored incoming client call tasks to ensure timely settlement.
• Prepare thorough, accurate documentation and timely reports of claim activities.
• Analyzed data from various sources such as previous recorded statements, phone interviews, police reports to make inform liability decision on claim.
• Monitored progress of subrogation cases through completion of the process.
• Prepared detailed notes on all activities related in each claim.
• Managed a high volume caseload while meeting and exceed matrix.
• Collaborated with other departments within the organization to ensure timely resolution of the case-claim.
• Identified, evaluated and investigated auto insurance subrogation claim demands.
• Checked documentation for appropriate proven evidence, catching errors and request corrected revisions to move demand to settlement.
• Maintained accurate records in accordance with company guidelines and procedures.
• Examined claims, records and procedures to grant approval per coverage.

As the assistance to My husband, the owner and truck operator:

• Provided administrative support including filing, scanning, photocopying and faxing documents per state department of transportation requirement.
• Maintained an organized filing system of all documents related to each load pickup and delivered for accurate billing.
• Assisted in creating invoices for each load account receivables.
• Manage each load Tax related logs.
• Performed other duties assigned by the owner or management team.
• Effectively assisted in growing the company from one truck to three.

• Prepared presentations and proposals for prospective and current customers.
• Used persuasive techniques to overcome objections and close new print and online sales advertising.
• Explained to clients how specific types of advertising helped promote customer products or services that will provide great return in the investment.
• Took daily inbound calls and make key-entered ads, faxes, meet book print calendars, negotiate credits for assigned accounts and clients.
• Upsold yellow page advertising packages and options to customers by making outbound sales calls.
• Resolved billing errors, conflicts, complaints and product errors.
• Coordinated with external vendors for the production of ads such as copywriting and design services.
• Drafted media plans that included print, radio, television, digital, outdoor and other mediums.
• Upsold yellow page advertising packages and options to customers by making outbound sales calls.
• Exceeded department expectations for productivity and accuracy levels.