Jossette C. Mata
109 Balle St , Carrizo Springs,TX
Summary
Dynamic customer service professional with extensive experience, excelling in conflict resolution and payment processing. Proven ability to manage high-stress situations while enhancing customer satisfaction. Skilled in date entry and active listening, consistently achieving positive outcomes in challenging environments. Committed to delivering exceptional service and fostering client relationships.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Texan Credit Corporation
01.2019 - 04.2025
- Develops & maintains a comprehensive knowledge of all Texan Credit Corp, procedures & services including departmental processes of inbound & outbound service, high balance accounts, bad debt & payment arrangement.
- Resolve issues, set payment expectations, arrange payments & update information from customer.
- Performs data input in a highly accurate & timely fashion for all customer contacts according to the customer information.
- Assisted in the development of new loan products to meet evolving market demands and customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assistant Store Manager
Dollar General
08.2015 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Call Center Representative
Patient Financial Services
04.2013 - 03.2014
- Enhanced customer satisfaction by efficiently addressing and Develops & maintains a comprehensive knowledge of all PFS Group policies, procedures, products & services
- Departmental processes of inbound & outbound service, high balance accounts, insurance, bad dept & payment arrangements.
- Identifies, analyzes & performs any of the following: Communicating with patients to ensure timely resolution of account balances. Placing outgoing & receive incoming calls to validate collection & resolution of patient accounts.
- Resolve issues, set payment expectations, arrange payments & request information from patients.
- Performs data input in a highly accurate & timely fashion for all customer contacts according to the customer information database systems parameters.
- Assures documentation is complete, so department is able to monitor physician compliance resolving inquiries in a timely manner.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Program Clerk
Community Council of Southwest Texas
07.2010 - 09.2011
- Assisted with budget management and financial reporting for the program, resulting in responsible allocation of resources.
- Supported program managers in achieving project goals through diligent data entry, record-keeping, and progress tracking.
- Increased client satisfaction by promptly addressing inquiries and resolving concerns related to program services.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed incoming and outgoing mail and packages according to established procedures.
Dental Assistant
Spirit of the Old West Dentistry
06.2006 - 10.2009
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Documented patient dental health information, medical history, and vital signs for future reference.
Education
High School Diploma -
Crystal City High School
Crystal City, TX05.2003
Skills
- Customer service
- Active listening
- Data entry
- Problem resolution
- Payment processing
- Scheduling
- Follow-up skills
- Paperwork processing
- Appointment scheduling
Timeline
Customer Service Representative
Texan Credit Corporation
01.2019 - 04.2025
Assistant Store Manager
Dollar General
08.2015 - 01.2019
Call Center Representative
Patient Financial Services
04.2013 - 03.2014
Program Clerk
Community Council of Southwest Texas
07.2010 - 09.2011
Dental Assistant
Spirit of the Old West Dentistry
06.2006 - 10.2009
High School Diploma -
Crystal City High School
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