Jossie Meza
Riverside,CA
Summary
Creative Hairstylist offers top skills in hair and scalp analysis and styling techniques. Artistic and friendly individual focused on satisfying customers. Commended for establishing strong relationships with clients to generate long-term business. Experienced in handling high-volume customer needs, quickly assessing each customer and offering on-trend recommendations. Skilled at cutting hair and recommending optimal products to drive revenue. Diligent about keeping records accurate and schedules organized. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
10
10
years of professional experience
Work History
Manager
Supercuts
Moreno Valley, CA
06.2022 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Reviewed contracts before signing them on behalf of the organization.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Implemented quality control measures to uphold company standards.
Stylist
Supercuts
Riverside, CA
08.2017 - 06.2022
- Provided personal consultations to determine clients' styling needs and preferences.
- Created custom looks for clients based on their individual style, body type, and personality.
- Developed relationships with vendors and suppliers to obtain the best prices for products.
- Assisted in creating promotional campaigns to attract new customers.
- Coordinated photoshoots to showcase the latest hair trends.
- Conducted research on current fashion trends and styles within the season.
- Maintained records of client purchases and services rendered.
- Performed administrative tasks such as managing appointments, taking payments, and filing paperwork.
- Advised clients on proper hair care techniques.
- Attended trade shows and conferences to stay up-to-date with industry trends.
- Trained junior staff members in styling techniques and customer service standards.
- Ensured that all styling areas were kept clean and organized at all times.
- Greeted customers, answered phones and booked appointments.
- Applied highlights, lowlights or other coloring techniques.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Assisted other stylists with busy periods in the salon.
- Educated clients on proper home hair care maintenance techniques.
- Tracked inventory of supplies used for styling services.
- Demonstrated knowledge of health and safety regulations in the workplace.
- Developed relationships with new clients through referrals from existing customers.
- Pre-booked future appointments to increase repeat business.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Sold conditioner, shampoo, hair treatment, and styling products to educate clients on proper hair care.
- Recommended hair styles to compliment clients' facial features and coloring.
- Styled and designed traditional and contemporary hairstyles for men and women daily.
- Colored, cut and installed extensions according to style photos and client specifications.
- Mentored new staff to enhance personal growth and increase productivity.
- Responded to customer inquiries by phone, email, and in person.
- Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
- Developed new styles and techniques.
- Trained or supervised other hairstylists and assistants.
- Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
- Shaved, trimmed and shaped beards and mustaches.
Hairstylist
Picasso's Color Studio
Riverside, CA
09.2014 - 12.2016
- Greeted customers, answered phones and booked appointments.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Performed chemical treatments such as perms and relaxers.
- Applied highlights, lowlights or other coloring techniques.
- Created updos for special occasions like weddings or proms.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Assisted other stylists with busy periods in the salon.
- Educated clients on proper home hair care maintenance techniques.
- Recommended products to clients based on their individual needs.
- Upsold additional services when appropriate to increase sales volume.
- Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
- Demonstrated knowledge of health and safety regulations in the workplace.
- Developed relationships with new clients through referrals from existing customers.
- Collaborated with other beauty professionals on projects related to hairstyling.
- Advised clients on how to maintain their haircuts between visits.
- Organized scheduling of appointments throughout the day.
- Participated in team discussions regarding marketing strategies for the salon.
- Managed cash register transactions during checkout process.
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Sanitized workstations and salon equipment to reduce risk of infection.
- Pre-booked future appointments to increase repeat business.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Selected hair colors, products, and services based on customer preference and individually designed hair care plan.
- Sold conditioner, shampoo, hair treatment, and styling products to educate clients on proper hair care.
- Recommended hair styles to compliment clients' facial features and coloring.
- Performed special hair treatments, scalp massages and updated styling techniques to modernize and streamline services.
- Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
- Operated cash registers to receive payments from patrons.
Education
Cosmetology License - Cosmetology Education
RCC
Riverside, CA12-2014
Skills
- Prioritization Skills
- Sales Team Development
- Appointment Coordination
- Haircut Services for All Genders and ages
- Consumer Behavior Insights
- Personal Styling Guidance
- Client Needs Assessment
References
References available upon request.
Timeline
Manager
Supercuts
06.2022 - Current
Stylist
Supercuts
08.2017 - 06.2022
Hairstylist
Picasso's Color Studio
09.2014 - 12.2016
Cosmetology License - Cosmetology Education
RCC