Jossilynn Ellerd
Houston,TEXAS
Summary
Dynamic and results-oriented professional with proven expertise in customer service and team collaboration honed at Pappadeaux's Seafood Kitchen and Crust Pizza Co. Excelled in empowering teams and enhancing guest experiences, demonstrating exceptional multitasking and cash handling abilities. Recognized for significantly improving team cohesion and service standards.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Server/Bartender
Pappadeaux's Seafood Kitchen
01.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Team Leader
Crust Pizza Co
09.2020 - 01.2022
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Managed team workload to reach targets for specific tasks.
- Worked with customer service to handle escalated customer issues.
Education
High School Diploma -
Klein High School
Spring, TX05-2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Team collaboration
- Sales techniques
Timeline
Server/Bartender
Pappadeaux's Seafood Kitchen
01.2022 - Current
Team Leader
Crust Pizza Co
09.2020 - 01.2022
High School Diploma -
Klein High School
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