Jossina Ovando
The Bronx,NY
Summary
Driven professional with a proven track record in customer relationship building and sales strategy development, demonstrated at Uno Agency. Leveraged interpersonal communication skills and sales expertise to expand customer bases and consistently achieve top performer status. Specializes in creating tailored solutions, enhancing customer satisfaction, and driving revenue growth.
Overview
8
8
years of professional experience
Work History
Sales Representative
Uno Agency
2021.08 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Home Attendant
New Solutions Home Care
2020.09 - 2022.09
- Maintained records of services performed and condition of patients.
- Purchased, prepared, and served food for patients and other members of family by following special prescribed diets.
- Visited households to provide daily health care to patients.
- Administered prescribed oral medications under written direction of physician or as directed by home care nurse.
- Accompanied ambulatory patients outside home as guide and companion.
- Cared for elderly, convalescent and handicapped patients in patient's home.
- Maintained client confidentiality by adhering strictly to HIPAA guidelines during all interactions.
Receptionist
Resturant
2016.09 - 2019.09
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Education
National Esthetician Certification -
Christine Valmy International School For Esthetics, Skin Care & Makeup
New York, NY03.2022
High School Diploma -
Liceo Manuel Antonio Patín Maceo
Dominican Republic05.2000
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Sales expertise
- Product and service knowledge
- Sales Presentations
- Sales strategy development
- Customer Retention
- Negotiation Tactics
- Strategic Planning
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Sales Representative
Uno Agency
2021.08 - Current
Home Attendant
New Solutions Home Care
2020.09 - 2022.09
Receptionist
Resturant
2016.09 - 2019.09
National Esthetician Certification -
Christine Valmy International School For Esthetics, Skin Care & Makeup
High School Diploma -
Liceo Manuel Antonio Patín Maceo
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