Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Josslyn Marmolej

Jamaica,NY

Summary

Proven track record of enhancing customer satisfaction and team productivity, notably at ALDI where leadership and efficient project management practices were pivotal. Skilled in delivery management and customer service, demonstrating a strong work ethic and mobile app proficiency. Achieved significant improvements in service delivery and team performance through effective communication and problem-solving.

Overview

8
8
years of professional experience

Work History

Instacart Shopper

Instacart
03.2021 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
  • Worked productively with customers to meet order requirements and service expectations.
  • Increased customer satisfaction by providing timely and efficient grocery shopping services.

Delivery Driver

Amazon
03.2021 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Lead Associate

ALDI
10.2022 - 06.2024
  • Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
  • Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
  • Led cross-functional teams for successful project completion, ensuring timely delivery and high-quality results.
  • Improved team productivity by streamlining workflow processes and implementing efficient project management practices.

Cashier Team Lead

Bike Rental Central Park
09.2019 - 03.2021
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.

Clerk

Gourmet Boutique
01.2019 - 01.2021
  • Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
  • Packaged and stored food products following proper handling and preservation methods.
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.

Manager

Food Universe Supermarket
01.2017 - 09.2019
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Education

High School Diploma -

Lower East Side Preparatory High School
New York, NY
08.2018

Skills

Mobile app proficiency

Reading Comprehension

Strong Work Ethic

Product picking

Reliability and punctuality

Efficient shopping

Quick Learner

Food safety awareness

Delivery Management

Online ordering familiarity

Customer Service

Accurate money handling

Planning and Organization

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Lead Associate

ALDI
10.2022 - 06.2024

Instacart Shopper

Instacart
03.2021 - Current

Delivery Driver

Amazon
03.2021 - Current

Cashier Team Lead

Bike Rental Central Park
09.2019 - 03.2021

Clerk

Gourmet Boutique
01.2019 - 01.2021

Manager

Food Universe Supermarket
01.2017 - 09.2019

High School Diploma -

Lower East Side Preparatory High School

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Josslyn Marmolej