JossLynn Helgeson
Oklahoma City,OK
Summary
Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations.
Overview
2
2
years of professional experience
Work History
Shift Supervisor , Server
Yuzo Sushi Tapas
03.2023 - Current
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Delivered successful training to more than 2 employees during tenure, educating on successful work processes and productivity strategies.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Small Business Co-Owner
The Honeypot Apothecary
03.2022 - Current
- Maintained compliance with industry regulations and updated policies accordingly to protect both customers'' interests as well as those of the small business itself.
- Optimized store layout for efficient use of space while maintaining an inviting atmosphere that encouraged customer browsing and purchases.
- Developed succession planning strategies to ensure the continued success and growth of the small business, even in times of transition or unforeseen challenges.
- Implemented inventory management system for better organization and tracking of products, reducing waste and increasing profitability.
- Expanded product offerings to meet customer demands while maintaining high quality standards.
- Established strong relationships with vendors to negotiate favorable pricing, ensuring cost-effective purchasing decisions.
- Managed day-to-day operations of the small business, overseeing personnel schedules and handling customer inquiries as needed.
- Collaborated with co-owner on critical decision-making regarding business growth opportunities and strategic partnerships.
- Oversaw staff hiring process, selecting candidates who aligned with company values and had relevant skills for each role.
- Adjusted pricing strategies based on competitor analysis which resulted in an increase of overall market share for the business.
- Supported company goals through careful reinvestment of profits.
- Aligned branding initiatives and sales strategies with client goals.
- Oversaw daily business operations and financial decisions to drive profitability and growth.
- Developed long-term relationships with key clients, vendors and service providers.
- Maintained a healthy work-life balance for employees by implementing flexible scheduling and fostering a supportive company culture.
Hostess
Hideaway Pizza
09.2021 - 05.2022
- Used cash registers and credit card machines to cash out customers.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
High School Diploma -
Northwest Classen High School
Oklahoma City, OK05.2023
Skills
- Customer-Oriented
- Inventory Control and Record Keeping
- Conflict Resolution Techniques
- Business Development
- Strategic Planning
- Cash Handling Expertise
- Business Planning
- Training and Mentoring
- Continuous Improvement
- Conflict Resolution
- Attention to Detail
Timeline
Shift Supervisor , Server
Yuzo Sushi Tapas
03.2023 - Current
Small Business Co-Owner
The Honeypot Apothecary
03.2022 - Current
Hostess
Hideaway Pizza
09.2021 - 05.2022
High School Diploma -
Northwest Classen High School
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