Jossye Trivino-Cook
Indio,CA
Summary
Motivated and hardworking with well-rounded knowledge about executive duties and administrative functions. With more than 10-year experience and a proven track record of success, implementing, managing and leading. Skilled in budgeting, program evaluation, project management and team leadership. Strong collaborator and committed to leading and inspiring teams to achieve shared goals.
Overview
20
20
years of professional experience
Work History
Residential Program Director
MFI Recovery Center
06.2022 - Current
- Oversee day-to-day operation of the facility.
- Implemented decision-making processes to continually evaluate and improve overall program effectiveness.
- Enhanced residents'' experiences with personalized care plans tailored to individual needs and preferences.
- Improved residential program quality by developing and implementing program activities.
- Maintained a safe living environment for all residents through consistent adherence to health and safety regulations.
- Ensured successful regulatory compliance by monitoring policies and procedures in alignment with Community Care Licensing.
- Collaborated with multidisciplinary teams to ensure comprehensive support was provided for each resident's unique needs.
- Cultivated a culture of respect, dignity, and inclusivity throughout the residential community.
- Managed a team of staff members, providing ongoing training, support, and performance evaluations for continuous improvement.
- Promoted a positive team environment by fostering open communication, collaboration, and professional growth among staff members.
- Facilitated regular staff meetings to discuss updates, challenges faced, and potential solutions for ongoing success in the program.
- Coordinated services and therapy for residents and managed attendance for scheduled appointments.
- Conducted daily inspections of building for security purposes and identified issues requiring immediate resolution.
- Provide agency wide CPR, First Aid, AED and Narcan training.
- Provide CPI training.
Performance Manager
ABC Recovery
12.2021 - 06.2022
- Enhanced employee engagement through tailored training programs and workshops.
- Conducted thorough assessments of employee performance, identifying strengths and areas for growth.
- Evaluated current processes to develop improvement plans.
- Improved team performance by implementing new KPI tracking systems and providing regular feedback.
- Assure compliance with local, state, and federal laws, regulations in accordance with Department of Health Care Services, Drug Medical, and CARF standards.
Program Administrator /Program Development Coordinator
Riverside County Latino Commission
06.2012 - 12.2021
- Supervised program staff, managing and evaluating performance provide high-quality services.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Provided ongoing direction and leadership for program operations.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Cultivated positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Negotiated favorable contracts.
- Increased company revenue by opening residential adolescent services, and prevention services
- Worked with grant staff to select, write and create budgets for new grant opportunities. Implement established grant compliance policies and procedures.
- Conducted routine compliance reviews of grant programs.
- Prepared detailed financial reports on grant expenditures according to funder specifications, ensuring full transparency in allocation of funds received.
- Monitored funded projects closely, working with program staff to make adjustments as needed for successful implementation.
- Attended events to develop professional network with other agencies.
- Managed budget allocations effectively, ensuring optimal use of resources and timely delivery of services.
Program Coordinator
MFI Recovery Center
04.2004 - 05.2012
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Developed and maintained relationships with external partners to facilitate program operations.
- Kept program-related data accurate, up-to-date and easily accessible for accessibility.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Established a safe environment for clients to openly discuss their thoughts, feelings, experiences, and concerns without fear of judgment or retribution.
- Continually updated professional knowledge by attending conferences, trainings, and workshops related to advancements in the field of mental health counseling.
- Reduced crisis intervention needs by proactively monitoring patient progress and adjusting treatment approaches as necessary.
- Evaluated client progress using standardized assessment tools, continuously refining treatment plans to address changing needs.
- Improved outcomes of patients with psychiatric and co-morbid chronic pain conditions.
- Collaborated with interdisciplinary team members to provide comprehensive care for patients with mental health disorders.
- Ran outpatient clinic serving adult, geriatric, child and adolescent patients.
Education
Certified Alcoholism And Other Drugs Addictions
Business Administration And Management
University Of Phenix
11.2024
Skills
- Inclusion Practices
- Training and mentoring
- Site Inspections
- Regulations and compliance
- Facility Management
- Staff Performance Assessments
- Budget Administration
- Planning and implementation of programs
Languages
Spanish
Professional Working
Timeline
Residential Program Director
MFI Recovery Center
06.2022 - Current
Performance Manager
ABC Recovery
12.2021 - 06.2022
Program Administrator /Program Development Coordinator
Riverside County Latino Commission
06.2012 - 12.2021
Program Coordinator
MFI Recovery Center
04.2004 - 05.2012
Certified Alcoholism And Other Drugs Addictions
Business Administration And Management
University Of Phenix
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