Jostyn Cepeda
Newark
2
Languages
2
years of professional experience
Bilingual professional fluent in English and Spanish, with strong leadership, communication, and problem-solving skills. Experienced in team coordination, employee training, and daily operations. Skilled at motivating teams, building positive relationships, achieving goals, and maintaining a productive, supportive, and efficient work environment.
Work History
McDonald's Manager
2 Years 4 Months- Assigned staff to their designated areas each shift and organized adequate staffing and coverage for daily operations.
- Conducted pre-shift walk-throughs to ensure the restaurant was fully prepared for operations, verifying equipment functionality, product availability, machine and system readiness, and employee attendance to minimize errors and ensure a smooth, efficient, and well-organized shift.
- Ensured a positive customer experience by maintaining high standards of customer service, product quality, and speed of service, fostering customer satisfaction and loyalty to encourage repeat business.
- Worked effectively under pressure during peak hours, managing high order volumes within tight timeframes while prioritizing tasks, coordinating team members, and maintaining order accuracy, food quality, and speed of service.
- Stayed up to date with new product launches, promotional offers, and changing operational procedures. Ensured all team members were informed, properly trained, and prepared to implement new initiatives while consistently following food safety regulations, sanitation requirements, and company operating standards.
Education
High School Diploma
Skills
Customer service
Customer satisfaction
Problem-solving
Time management
Teamwork
Professionalism
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
McDonald's Manager
07.2024 - CurrentRead More
Barringer High School
High School Diploma
Read More