Josue Abrego
Buena Park,CA
Summary
Driven by analytical thinking and a knack for MS Excel, I excelled at Wells Fargo, enhancing process efficiency and client trust. My leadership fostered team collaboration, significantly improving service delivery and operational documentation. My approach always prioritizes impactful results through strategic analysis and interpersonal skills.
Overview
8
8
years of professional experience
Work History
Analyst Associate Personal Banker
Wells Fargo
12.2022 - Current
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Teller
Wells Fargo
09.2017 - 12.2022
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Trained new hires on customer service policies and procedures.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
Assistant Store Manager
AT&T
02.2016 - 09.2017
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Education
Bachelor of Science - Business Analytics
California State University - Fullerton
Fullerton, CA12.2025
Bachelor of Science - Business Administration
Fullerton College
Fullerton, CA05.2023
Skills
- Analytical Thinking
- MS Excel
- Team Collaboration and Leadership
- Documentation And Reporting
Timeline
Analyst Associate Personal Banker
Wells Fargo
12.2022 - Current
Teller
Wells Fargo
09.2017 - 12.2022
Assistant Store Manager
AT&T
02.2016 - 09.2017
Bachelor of Science - Business Analytics
California State University - Fullerton
Bachelor of Science - Business Administration
Fullerton College