Josue Alfonso Rodriguez
San Leandro,USA
Summary
Dynamic professional with a proven track record at Zenith American Solutions, adept in data entry and customer service. Excelled in processing claims and enhancing client satisfaction through expert resolution of queries. Skilled in Microsoft Excel and fostering positive relationships, demonstrating a quick learning ability and a professional telephone demeanor.
Overview
7
7
years of professional experience
Work History
CSR/Claims Processor
Zenith American Solutions
12.2022 - 08.2024
- Assist with calls regarding eligibility and benefits for client members
- Input data regarding patient information
- Provide high quality customer service to both providers and client member
- Input detailed notes to call packages
- Process claims to standard
- Use resources to determine if claims need higher approval
Head-Lead Bather (Supervisor)
Wag Hotels
San Francisco
08.2019 - 09.2022
- Company Overview: San Francisco
- Order and handle supplies for the salon
- Wash, brush, and trim pets for great quality and retain clientele
- Input detailed notes into the company server for potential issues
- San Francisco
Supervisor
Park N Fly
Oakland
09.2017 - 08.2019
- Company Overview: Oakland
- Check-in/out client’s cars for parking with company software
- Answer any questions clients will have to the best of my abilities
- Receive calls and dispatch drivers for pick-up at the airport
- Data entry experience, such as inputting reports and cash
- Oakland
Education
Associate of Arts - (College Student - Still Enrolled)
Laney College
Oakland, CASkills
- Microsoft Excel
- Microsoft Word
- Google Sheets
- Google Docs
- Google Drive
- Computer troubleshooting
- Technical troubleshooting
- Quick learner of software
- Spanish (basic understanding)
- Professional telephone demeanor
- Customer service
- Paperwork processing
- Data entry
References
- Carlos Ortega, Manager-Trainer/Wag Hotels, +1 (650) 278-7177
- David Brown, Manager/Wag Hotels, (510) 689-7233
- Michelle Perez, Shift Lead/Wag Hotels, +1 (415) 819-2493
Skills Education
High School Diploma, Multiple Microsoft applications such as Excel and Word, Google services such as Sheets, Doc, and Drive, Self-taught computer and technical troubleshooting, Can learn any company software easily, Can understand Spanish to a degree
Intro
I have a lot of customer service experience and know how to use multiple apps/software. I am ready to learn all that this job has to offer and more
Languages
English
Professional
Spanish
Limited
Timeline
CSR/Claims Processor
Zenith American Solutions
12.2022 - 08.2024
Head-Lead Bather (Supervisor)
Wag Hotels
08.2019 - 09.2022
Supervisor
Park N Fly
09.2017 - 08.2019
Associate of Arts - (College Student - Still Enrolled)
Laney College
Similar Profiles
Christina WagnerChristina Wagner
Pension Processor at Zenith American SolutionsPension Processor at Zenith American Solutions
James GlanvilleJames Glanville
Client Services Manager at Zenith American Solutions, IncClient Services Manager at Zenith American Solutions, Inc
Rache'l DavisRache'l Davis
Customer Care Advocate at Zenith American SolutionsCustomer Care Advocate at Zenith American Solutions