Josue Astor Serrano
Lakeland,FL
Summary
Committed employee with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Crew Member Cook
McDonald's
Lakeland , FL
12.2023 - 01.2024
- Cleaned, stocked and restocked workstations with ingredients and supplies.
- Stored food in designated containers following proper food storage procedures.
- Replenished condiments as needed during shifts to maintain supply levels.
- Completed opening and closing duties including setting up necessary supplies for each shift.
- Communicated effectively with co-workers regarding any changes or issues with orders.
- Monitored stock levels of kitchen supplies and place orders when needed.
- Operated grills, deep fryers, ovens, broilers, steamers, blenders and other kitchen equipment.
- Followed health and safety regulations while handling food products.
- Adhered to company guidelines regarding portion control measures for all dishes served.
- Maintained a clean, organized workspace throughout the shift.
- Ensured that all meals were prepared in a timely manner according to customer's preferences.
Environmental Services Technician
Lakeland Regional Hospital
Lakeland, FL
06.2023 - 11.2023
- Maintained cleanliness and presentation of waiting area and rooms.
- Collected and analyzed data from hazardous waste management studies.
- Took care of rooms before patient admission or after discharge according to changing furniture and cleaning needs.
- Greeted patients and families, maintaining facility and team professionalism with friendly support.
- Facilitated environmental site assessments and recommended remediation plans.
- Collected and disposed of biohazard waste according to OSHA regulations.
- Cleaned, sanitized, and organized facility to avoid spread of germs.
- Followed procedures for using and disposing of disinfectant chemical cleaners.
- Disinfected surfaces using approved chemicals according to safety regulations.
- Performed daily cleaning tasks including dusting, mopping and vacuuming floors; washing walls, windows and countertops; sanitizing bathrooms and replenishing supplies.
Cashier
7 Eleven Gas Station
Lakeland, FL
02.2023 - 05.2023
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Verified customer age requirement for alcohol or tobacco purchases.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Crew Member
Dunkin' Donuts
Lakeland, FL
12.2022 - 02.2023
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Brewed and served coffee and tea with preferred add-ins.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.2
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Managed drive-thru orders accurately under high-pressure situations.
- Took orders from patrons and input selections into store computer system.
- Maintained safe food handling practices to prevent germ spread.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Cashier
Walmart
Lakeland, FL
08.2022 - 10.2022
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, answered questions, and offered product advice.
- Scanned items accurately, preventing pricing discrepancies or errors.
- Bagged purchases appropriately to protect merchandise from damage.
- Maintained clean and organized work area for efficient operations.
Hose Assembler
Midwest Hose Specialis
Lakeland, FL
06.2022 - 08.2022
- Worked at a fast and steady pace to meet production goals
- Set up equipment and installed tools and fixtures required to carry out production goals
- Retrieved correct materials from product inventory to perform various fabrication duties
- Inserted and positioned materials and clamped, spliced and fitted parts using hand and power tools.
Crew Member
McDonalds
Lakeland, FL
03.2022 - 05.2022
- Prepared quality products while maintaining portion control and presentation within service goal times
- Organized and restocked supplies to support operations and team productivity
- Demonstrated proper food safety practices by accurately completing quality control checklists
- Packed fast food products in approved containers, cups and bags
- Kept the restaurant lobby, front counter and restrooms neat and clean throughout the shift
- Tailored orders to address customer allergies and gluten concerns
- Followed recipes to cut, chop and combine correct ingredients and quantities to meet quality standards
- Interacted effectively with fellow employees to stage food trays for distribution to customers.
Crew Member
Dunkin Donuts
Lakeland, FL
11.2021 - 03.2022
- Presented orders to guests within anticipated service times
- Interacted pleasantly with guests to deliver quality customer service
- Prepared quality products while maintaining portion control and presentation within service goal times
- Organized and restocked supplies to support operations and team productivity
- Took orders from patrons and input selections into the store computer system
- Explained current promotional information and items to patrons
- Tailored orders to address customer allergies and gluten concerns
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders
- Warmly greeted visitors to promote great customer service and positive ordering experience.
Package Handler
FedEx: Ground
Laredo, TX
05.2021 - 11.2021
- Picked products using RF scanner to fill orders
- Loaded completed orders on pallets according to delivery numbers
- Resolved conveyor system issues by clearing jams and blockages
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate
- Assisted in loading delivery trucks with prepared packages
- Used scanners to track parcel information, condition or receipt.
Crew Member
Marble Slab Creamery
Laredo, TX
03.2021 - 05.2021
- Presented orders to guests within anticipated service times
- Interacted pleasantly with guests to deliver quality customer service
- Prepared quality products while maintaining portion control and presentation within service goal times
- Organized and restocked supplies to support operations and team productivity
- Demonstrated proper food safety practices by accurately completing quality control checklists
- Interact effectively with fellow employees to stage food trays for distribution to customers
- Maintained safe food handling practices to prevent germ spread
- Warmly greeted visitors to promote great customer service and positive ordering experience.
Crew Member
Dunkin Donuts
Laredo, TX
08.2020 - 01.2021
- Stocked shelves and cases with new or transferred items
- Kept the restaurant lobby, front counter and restrooms neat and clean throughout the shift
- Interacted pleasantly with guests to deliver quality customer service
- Organized and restocked supplies to support operations and team productivity
- Processed sales transactions to prevent long customer wait times
- Accepted cash and credit card payments, issued receipts and provided change
- Collected payments and provided accurate change
- Processed cash and credit card payments, promptly returning receipts, coins, bills and payment cards to customers.
Crew Member
Burger King
Lakeland, FL
06.2019 - 07.2019
- Organized and restocked supplies to support operations and team productivity
- Packed fast food products in approved containers, cups and bags
- Wiped down tables and equipment, swept and refilled stock
- Upheld high standards of productivity and quality in operations
- Stocked shelves and cases with new or transferred items
- Followed recipes to cut, chop and combine correct ingredients and quantities to meet quality standards
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders
- Collected and returned dirty dishes to the kitchen to help the team stay ahead of demand
- Brewed coffee and tea, made specialty beverages and kept the soda machine working correctly
- Poured hot beverages and filled soft drink cups to deliver to waiting guests
- Prepared bills for customers with accuracy and speed, handling payments rapidly to enable increased table turns
- Assembled and served meals according to specific guest requirements
- Talked pleasantly with customers while taking orders and promoted a positive image for business.
Education
High School Diploma -
Lake Gibson Senior High School
Lakeland, FL05.2022
Skills
- Problem Solving
- Strong work ethic
- Detail Oriented
- Resourceful
- Organized
- Good Teamwork & Collaboration
- Flexible Schedule
- Proficient in following procedures and protocols
- Bilingual
- Adequate verbal and written Communication
- Display Assembly
- Product Packaging
- Labeling Boxes
- Shipment receiving and processing
- Forklift operations
Languages
- Bilingual
- English
- Spanish: Native
Timeline
Crew Member Cook
McDonald's
12.2023 - 01.2024
Environmental Services Technician
Lakeland Regional Hospital
06.2023 - 11.2023
Cashier
7 Eleven Gas Station
02.2023 - 05.2023
Crew Member
Dunkin' Donuts
12.2022 - 02.2023
Cashier
Walmart
08.2022 - 10.2022
Hose Assembler
Midwest Hose Specialis
06.2022 - 08.2022
Crew Member
McDonalds
03.2022 - 05.2022
Crew Member
Dunkin Donuts
11.2021 - 03.2022
Package Handler
FedEx: Ground
05.2021 - 11.2021
Crew Member
Marble Slab Creamery
03.2021 - 05.2021
Crew Member
Dunkin Donuts
08.2020 - 01.2021
Crew Member
Burger King
06.2019 - 07.2019
High School Diploma -
Lake Gibson Senior High School