Josue Batista

Operations Generalist

Metropolitan Trucking And Technical Institute

Miami

06.2018 - 07.2023

Engaged customers to understand their needs and recommend suitable products.
Maintained product displays to enhance visual appeal and promote sales.
Processed transactions accurately and efficiently at the point of sale.
Collaborated with team members to achieve store goals and improve customer service.
Educated customers about product features, benefits, and usage instructions.
Resolved customer inquiries and complaints promptly to ensure satisfaction.
Trained new staff on operational procedures and customer service standards.
Resolved customer complaints promptly and efficiently.
Educated customers about products and services offered by the company.
Assisted customers in selecting appropriate products or services for their needs.
Answered customer questions in-person, through email, and over phone to maximize customer service.
Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
Collaborated with team members to develop effective sales plans.
Analyzed customer feedback to identify areas of improvement in product offerings.
Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
Managed appointment bookings and maintained accurate records of schedules and changes.
Communicated with team members to ensure alignment on timelines and deadlines.
Resolved scheduling conflicts by negotiating time slots among team members effectively.
Collaborated with cross-functional teams to gather input for effective scheduling decisions.
Trained new employees on scheduling protocols and software usage for efficiency improvement.
Scheduled and confirmed appointments.
Communicated schedule changes effectively throughout the organization when necessary.
Developed and maintained scheduling procedures to ensure timely completion.
Worked closely with project managers to prioritize tasks according to importance and urgency levels.
Assigned tasks to appropriate personnel based on their skill level and availability.
Ensured compliance with established policies and procedures related to scheduling activities.
Maintained accurate records of all tasks completed by the team.
Coordinated with other departments regarding resources needed for specific projects.
Determined the most efficient timeline for completing a given assignment while ensuring optimal resource utilization.
Provided guidance and advice on best practices related to scheduling initiatives.
Resolved scheduling disputes between students in an effective manner.
Performed data entry into computer systems for tracking and scheduling purposes.
Maintained positive working relationship with fellow staff and management.
Answered phones and routed voicemails to respective employees.
Handled incoming calls and directed callers to appropriate department or employee.
Assisted organizational efforts by filing, entering data and answering phones.
Maintained front desk to provide positive first impression.
Provided HR administrative assistance to management team.
Coordinated support to facilitate general office operations.
Broke down boxes for garbage and recycling.
Encouraged and improved cross-department internal communication.
Offered reception coverage to relieve staff during absences or breaks.
Scheduled service and changed and ordered toner to keep printers and copiers functioning.
Installed and configured hardware and software for various systems.
Provided technical support to company staff via phone and in-person.
Maintained and repaired computer equipment and peripherals effectively.
Diagnosed network issues and implemented solutions promptly.
Assisted in managing IT inventory and tracking equipment lifecycle.
Documented technical procedures for troubleshooting and maintenance tasks.
Collaborated with team members on IT system upgrades.
Trained staff on new technologies and software applications efficiently.
Troubleshot system issues related to network connectivity, software installation and configuration, printing.
Resolved hardware issues including replacing parts as necessary.
Installed and configured hardware, software, systems, networks, printers, and scanners.
Provided technical support to users via telephone or remote access.
Disassembled computer systems to troubleshoot and resolve hardware issues.
Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
Performed troubleshooting on networking and connectivity issues to restore connections and network access.
Deployed operating systems.
Set up user profiles on local machines according to established standards.
Configured routers, switches and wireless access points for LANs and WANs.
Updated software versions with patches and new installations to close security loopholes and protect users.
Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Provided training sessions for end users on how to use various software programs.
Maintained user accounts in Active Directory and Exchange Server environments.
Responded to or escalated tickets based on severity and internal policies governing responses.
Provided recommendations on hardware purchases based on company requirements.
Participated in team meetings to discuss status updates.
Monitored system performance and implemented preventive maintenance procedures.
Implemented security measures such as firewall configuration and virus protection software installation and updates.
Assisted with the deployment and updates of existing applications.
Diagnosed hardware failures using diagnostic tools such as PC Doctor or Windows Event Viewer.
Responded quickly to emergency situations involving outages or data loss scenarios.
Oversaw daily performance of computer systems.
Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
Supervised and directed workers engaged in installation of data communication equipment and software.
Performed variety of clerical and administrative duties pertaining to on-site support.
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Handled incoming inquiries and directed them to appropriate departments promptly.
Developed standard operating procedures to improve administrative processes effectively.
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Entered data into spreadsheets using Microsoft Excel or other similar programs.
Handled confidential documents in an organized fashion according to established protocol.
Maintained office supplies inventory by checking stock to determine inventory level.
Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Answered questions from customers regarding products and services offered by the company.
Managed database systems containing customer contact information.
Scheduled appointments between clients and customers and internal staff members.
Ensured efficient operation of office equipment such as printers, copiers and fax machines.
Processed invoices for payment using accounting software applications.
Directed customer inquiries to appropriate department personnel.
Facilitated communication between different departments within the organization.
Conducted research on various topics as requested by management.
Greeted visitors and provided general information about the company.
Executed on-time, problem solving, of complex issues for senior leadership.
Developed engaging lesson plans for diverse student groups.
Facilitated classroom discussions to enhance critical thinking skills.
Assessed student performance through study sessions and mock testing.
Collaborated with faculty to improve curriculum standards.
Implemented innovative teaching methods to enhance student learning.
Organized extracurricular activities to promote student involvement and teamwork.
Conducted lectures, demonstrations and group activities in order to enhance learning experience.
Adapted teaching methods based on the physical, emotional and intellectual capabilities of students.
Attended meetings, training and activities to enhance skills and credentials.
Evaluated performance of students and made provisions to meet learning needs.
Encouraged students' critical thinking skills by facilitating classroom discussions.
Implemented instructional materials and curriculum to meet specific program needs.
Kept up to date with advancements in subject area knowledge.
Collaborated with other instructors on curriculum development.
Created a positive learning environment by establishing open communication with students and colleagues.
Coordinated and facilitated training, encouraging group participation and ownership.
Utilized multimedia technologies such as audio-visual equipment, computers or video projectors when teaching classes.
Monitored student behavior in order to maintain an effective teaching environment.
Incorporated current events into lessons in order to engage student interest in real world applications.
Used electronic equipment and materials to develop and orientate technical skills.
Counseled struggling students regarding educational issues such as study habits and goals.
Integrated technology into curriculum design using online resources like virtual labs or simulations.
Provided individualized support for struggling learners.
Remained calm and patient in student interactions to support individual growth and development.
Met with administrators and department team members to work on curriculum planning and assessment methods.
Used videos, lectures and moderated discussions to engage students during class.
Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
Led students through safety procedures.

Summary

Overview

Work History

Operations Generalist

Assistant Manager

Education

High School Diploma -

Skills

Languages

Timeline

Operations Generalist

Assistant Manager

High School Diploma -

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