Josue Bercian
Houston,TX
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. while also being an enthusiastic smoothie maker with experience in creating a wide variety of nutritious and delicious smoothies. Familiar with different types of fruits, vegetables, and health supplements to cater to diverse customer preferences. Strong skills in maintaining cleanliness and organization within work environment. I have positively impacted previous workplaces by introducing creative new recipes and achieving high levels of customer satisfaction.
Overview
2
2
years of professional experience
Work History
Sales Associate
yanke candle
Brentwood, New York
08.2022 - 05.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection,sizing and styling.
- Provided accurate information about products,prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Smoothie Maker/Customer Service Cashier
Energy Fuels
West Babylon , New York
01.2023 - 07.2023
- Verified accuracy of all transactions at the end of each shift.
- Maintained cleanliness of work area during and after shifts, disposing of trash appropriately. Even going out of my way to take out the kitchen's trash to help out the cooks with closing procedures.
- Assisted customers with menu selections, providing nutritional information as requested.
- Performed routine maintenance on equipment such as blenders and juicers to ensure proper functioning.
- Provided excellent customer service by greeting customers in a friendly manner and responding promptly to inquiries or requests.
- Ensured compliance with health department regulations regarding food safety standards.
- Demonstrated knowledge of various types of smoothies available in order to provide accurate descriptions to customers.
Education
High School Diploma -
Brentwood Highschool
New York, NY06-2024
Skills
- Retail loss prevention
- Customer Needs Assessment
- Payment Processing
- Upselling
- Product Sales
- Order Processing
- Promotional support
- Inventory Control
- Merchandising understanding
- Professional Demeanor
- Outgoing Personality
- Inventory Tracking
- Cash Handling Accuracy
- Merchandising knowledge
Timeline
Smoothie Maker/Customer Service Cashier
Energy Fuels
01.2023 - 07.2023
Sales Associate
yanke candle
08.2022 - 05.2024
High School Diploma -
Brentwood Highschool