JOSUE BUESO
Houston,TX
Summary
Dynamic leader with proven expertise in operations management and team building, honed at prestigious employers like Marriott. Excelled in enhancing customer satisfaction and streamlining service processes, achieving significant improvements in team productivity. Skilled in problem resolution and operations management, adept at fostering professional relationships and driving profitability.
Overview
26
26
years of professional experience
Work History
General Manager
McDonald's Restaurant
12.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored great costumer service
Mayordomo Lounge Executive Vip Area
Marriott
07.2015 - 10.2018
- Streamlined beverage service processes by organizing glassware displays according to type.
- Supported colleagues during busy shifts, demonstrating strong teamwork skills.
- Demonstrated flexibility in adapting to various roles within the team as necessary during peak periods or absences.
- Collaborated with kitchen staff to ensure prompt delivery of orders and special requests.
- Performed accurate cash handling procedures, balancing daily transactions at the end of each shift.
- Assisted in training new employees, sharing best practices for exceptional service in the VIP lounge setting.
- Identified areas for improvement within operations leading to increased efficiency in workflow.
At Your Service
Marriott Hotel
11.2014 - 10.2018
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
Front Desk Receptionist
Intercontinental Hotels Group
12.1998 - 03.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services. housekeeping,room service ,event, gm over night
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
Languages
English
Professional Working
Interests
- Growing herbs, vegetables, or fruits in home gardens
- Cooking
Timeline
General Manager
McDonald's Restaurant
12.2021 - Current
Mayordomo Lounge Executive Vip Area
Marriott
07.2015 - 10.2018
At Your Service
Marriott Hotel
11.2014 - 10.2018
Front Desk Receptionist
Intercontinental Hotels Group
12.1998 - 03.2014