Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Josue Cabral

Dallas,TX

Summary

Proven Maintenance Technician and Warehouse Worker with a history at Pratt Industries, adept in packaging, labeling, and preventive maintenance. Excelled in fast-paced environments through quick learning and adaptability, enhancing productivity and inventory accuracy. Skilled in collaborative projects and independent problem-solving, demonstrating significant improvements in operational efficiency.


Prior to these jobs i was able to grow my customer service through jobs that it's main priority was customer service, including one-on-ones with customers as well through online and other communication systems. As well providing excellent service when i worked at hotels, front desk, and in sales, which in all i have accumulated 5+ years of customer service experience.

Overview

8
8
years of professional experience

Work History

Warehouse Worker (Temp)

Pratt Industries
08.2024 - 02.2025
  • Moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Maintained clean workspaces
  • Reduced order processing times with picking, packing, and shipping procedures.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Increased accuracy of inventory records through meticulous documentation and regular audits.

Maintenance Technician

Central Square at Frisco
09.2021 - 08.2024
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
  • Collaborated with team members to complete larger repair projects efficiently.

Hotel Front Desk Clerk/Door Greeter

Double Tree Hotel By Hilton
02.2020 - 09.2021
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.
  • Managed a high volume of calls, directing guests to appropriate departments and services.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.

Call Center Customer Service Representative

AT&T
05.2019 - 02.2020
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Reduced call resolution time through efficient problem-solving and communication skills.

T-Mobile Sales Rep

T-Mobile
11.2016 - 03.2019
  • Established strong relationships with clients, fostering long-term loyalty and repeat business.
  • Cultivated a welcoming store environment that encouraged customers to explore products at their leisure while remaining available for assistance when needed.
  • Maximized revenue through upselling techniques and persuasive communication skills during sales presentations.
  • Assisted in training new hires, sharing expertise for their professional development and overall team success.
  • Exceeded sales targets consistently by effectively identifying customer needs and matching them with appropriate products.

Education

GED -

Sunset High School
Dallas, TX
05-2015

Skills

  • Packaging and labeling

  • Preventive Maintenance

  • Customer service

  • Picking and packing

  • Customer support

  • Problem-solving

  • Language fluency

  • Friendly and helpful

  • Reliable and responsible

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Warehouse Worker (Temp)

Pratt Industries
08.2024 - 02.2025

Maintenance Technician

Central Square at Frisco
09.2021 - 08.2024

Hotel Front Desk Clerk/Door Greeter

Double Tree Hotel By Hilton
02.2020 - 09.2021

Call Center Customer Service Representative

AT&T
05.2019 - 02.2020

T-Mobile Sales Rep

T-Mobile
11.2016 - 03.2019

GED -

Sunset High School

Similar Profiles

CREATE PROFILE
Josue Cabral