Josue Carrizales
San Antonio,Tx.
Summary
With over 15 years of management experience in the service industry, this organized, dependable, and hardworking professional consistently achieves success by effectively balancing team performance, meeting customer service targets, and driving business goals. Dedication lies in working closely with managers and employees to maximize productivity and ensure a cohesive work environment. As a decisive leader, possesses excellent planning and organizational skills that enable informed decisions and drive positive outcomes.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Divisional Service & Installation Manager
Conn’s HomePlus
11.2009 - Current
- Work closely with Senior Management to ensure my division is meeting its targets and goals
- Provide guidance and support to staff members when needed, helping them resolve issues and challenges encountered in their roles
- Oversee three Managers in the division, ensuring they are professionally trained and motivated to achieve business goals
- Perform performance reviews showing areas for improvement and providing feedback on successes
- Review customer feedback from surveys and complaints, acting where necessary to address any issues raised
- Ensure that all employees adhered to company policies and procedures
- Enforce customer service standards to uphold the quality of service
- Managed a team of technicians, providing guidance and support to ensure high-quality workmanship.
- Managed installation schedules proactively to avoid delays and reduce downtime for clients.
- Enhanced customer satisfaction by efficiently managing installation projects and ensuring timely completion.
- Implemented safety protocols for all installation projects, reducing workplace accidents and injuries.
- Ensure customer complaints and issues are resolved promptly
- Implement process improvement plans where needed
- Oversee daily operations, supporting efficiency and quality standards
- Delegate work to staff, setting priorities and goals
- Maintain fleet of 30 vans
- Ensure a high level of office staff performance
- Develop plans for achieving goals and objectives.
Technician Manager
Conn’s HomePlus
12.2008 - 11.2009
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Streamlined inventory management, ensuring optimal levels of spare parts and materials at all times.
- Enhanced team productivity with thorough training on new technologies and procedures.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Inventory Control
Conn’s HomePlus
01.2007 - 12.2008
- Completed physical inventory counts each month.
- Completed daily cycle counts to maintain accuracy of records.
- Conducted periodic cycle counts to maintain up-to-date information on available stock quantities, ensuring optimal order fulfillment rates.
- Performed root cause analysis of discrepancies between physical inventory counts and system records, taking corrective actions where necessary.
- Decreased stock discrepancies by regularly updating item master data to ensure proper classification and location assignments.
Store Manager
Conn’s HomePlus
01.1996 - 10.2006
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Sales Associate
Conn’s HomePlus
05.1994 - 01.1996
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Collaborated with team members to achieve monthly sales targets.
Education
No Degree -
San Antonio College
San Antonio, TXSkills
- Time Management
- Strategic Planning
- Operations Management
- Attention to Detail
- Policy Implementation
- Workload prioritization
- Performance Management
- Team Leadership
- Customer Service
- Field Operations
- Hardworking and Reliable
- Microsoft Office
References
- Edward Cody, Director Service & Installation, 585-414-5990, Conn’s HomePlus
- David Hutchinson, Vice President, Service, 321-228-8088, Conn’s HomePlus
- Daniel Perez, Manager Service & Installations, 210-787-0162, Conn’s HomePlus
Certification
- Six Sigma Certification
- Six Sigma Yellow Belt Training, February 2015
- Gallop High Performance Management Course Certification, May 2015
Timeline
Divisional Service & Installation Manager
Conn’s HomePlus
11.2009 - Current
Technician Manager
Conn’s HomePlus
12.2008 - 11.2009
Inventory Control
Conn’s HomePlus
01.2007 - 12.2008
Store Manager
Conn’s HomePlus
01.1996 - 10.2006
Sales Associate
Conn’s HomePlus
05.1994 - 01.1996
No Degree -
San Antonio College
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