Sorey Rivera

Developing bussiness management goals and objectives that tend to growth and prosperity of company.

Dedicated and result oriented customer service professional with 16 years of experience in providing exceptional support and assistance for company requirements.

• Communicate with diverse [teams/clients], build rapport and long-term relationships, and achieve [client/customer satisfaction metric]
• Providing outstanding customer service skills, Problem solving and well organization meeting the needs of work environments.
• Ensuring payment amounts and records, recording and filing cash transactions, controling credit and chasing debt.
• Accomplished multiple tasks within established timeframes.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers through account development.
• Maximized performance by monitoring daily activities and mentoring team members.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Managed and motivated employees to be productive and engaged in work.
• Improved marketing to attract new customers and promote business.
• Improved safety procedures to create safe working conditions for workers.
• Controlled costs to keep business operating within budget and increase profits.