Josue Colon
Trenton,OH
Summary
Mission-driven Pastor with more than 23 years of experience in all elements of organizational leadership and success in creating inspirational environment. Successful in overseeing community services, men's and women's ministries, student ministry, children's ministry and worship ministry. Highly welcoming and accomplished in developing and shepherding new and existing church members.
District Sales Manager with 16 years of industry success. Passionate about transforming territory sales and marketing programs. Demonstrated track record of aligning sales and marketing initiatives to influence buying decisions. Resolves complex solutions and implements data-driven recommendations. Skilled in learning and adapting to changing environments in competitive landscapes. Understands customer needs and provides optimal solutions.
Overview
38
38
years of professional experience
Work History
Lead Campus Pastor
Princeton Pike Church Of God
01.2001 - Current
- Provided spiritual and administrative leadership to church and managed daily operations.
- Provided spiritual care through visitation, counseling, and prayer.
- Helped to create welcoming environment for visitors and encouraged congregation to offer support.
- Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
- Coordinated and spearheaded programs to increase church members' service throughout community.
- Oversaw administration and management of all areas of ministry.
- Officiated special services such as weddings, funerals, baptisms, and nursing home services.
- Led renovation and expansion project, successfully renovating or remodeling existing sanctuary, multipurpose facility and restroom facilities and classrooms.
- Interacted with local community, building relationships with civic organizations and other churches.
Customer Service Manager
Old Navy
07.2003 - 09.2005
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Followed through with client requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Area Store Manager
Shoe Sensation
05.2002 - 06.2003
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Devised strategies for retaining accounts, delivering polished sales presentations and promoting brands and products.
- Worked diligently with dealers and management teams to forge lasting relationships and assist in solving unique business problems.
- Tracked weekly sales to develop detailed reports for senior leadership, using [Software].
- Resolved complex problems impacting sales management by implementing cost-effective strategies.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
District Sales Manager
Footaction USA
09.1993 - 04.2002
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Devised strategies for retaining accounts, delivering polished sales presentations and promoting brands and products.
- Worked diligently with dealers and management teams to forge lasting relationships and assist in solving unique business problems.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Store Manager
Thom Mcan Shoes
07.1985 - 08.1993
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
No Degree -
United Business Institute
New York, NYHigh School Diploma -
Seward Park High School
New York, NY06.1984
Skills
- Campus Operations
- Church Planting
- Pastoral Counseling
- Building Renovation
- Community Outreach Programs
- Sales Expertise
- Staff Management
- Goals and Performance
- Sales Team Leadership
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Customer Service Manager
Old Navy
07.2003 - 09.2005
Area Store Manager
Shoe Sensation
05.2002 - 06.2003
Lead Campus Pastor
Princeton Pike Church Of God
01.2001 - Current
District Sales Manager
Footaction USA
09.1993 - 04.2002
Store Manager
Thom Mcan Shoes
07.1985 - 08.1993
No Degree -
United Business Institute
High School Diploma -
Seward Park High School
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