Josue Cruz
Thornton,CO
Summary
Skilled Housekeeping Manager oversees day-to-day operation of internal and external functions of housekeeping department with primary intent of maintaining decor and beauty of facility. Strong administrative background, scheduling and recruiting and hiring. Trains, coaches, evaluates and provides guidance to all housekeeping team members. Multi-talented Housekeeping Supervisor works with a diverse team. Known for building rapport and team collaboration. Methodical Housekeeping Manager known for high productivity and efficient completion of tasks. Holds specialized skills in team leadership, inventory management, and quality control to ensure top-tier housekeeping standards. Excels in communication, problem-solving, and time management, using these soft skills to enhance team performance and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Housekeeping Manager
La Quinta
Littleton, CO
06.2022 - Current
- Resolved customer complaints in a timely manner.
- Performed quality control inspections for guest rooms and public areas.
- Developed and implemented housekeeping policies and procedures to ensure efficient operations.
- Conducted regular meetings with housekeeping staff to discuss performance issues.
- Established cleaning standards for all departments within the hotel property.
- Monitored employees' work hours to ensure proper staffing levels were maintained at all times.
- Identified opportunities for process improvements in order to increase efficiency and productivity of housekeeping services.
- Created training programs for new hires including orientation sessions on hotel policies and procedures.
- Investigated incidents involving guests or employees that occurred within the hotel premises.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
- Reviewed employee performance and devised improvement plan to achieve goals.
Housekeeping Supervisor
Ameristar Casino Resort Spa
Black Hawk, CO
12.2016 - 06.2022
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Responded promptly to maintenance requests from guests or staff members.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Established effective communication between team members in order to foster a positive work environment.
- Verified each completed room against standard plans to maintain consistency.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Monitored cleanliness of lobby, swimming pool and other common areas.
Office Coordinator
Ameristar Casino Resort Spa
Black Hawk, CO
10.2018 - 10.2019
- Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
- Scheduled appointments for staff members using Outlook calendar system.
- Provided administrative support for all departments in the organization as necessary.
- Developed productive working relationships with customers through courteous service via phone or email correspondence.
- Prepared agendas for meetings and took minutes during meetings.
- Followed up with customer inquiries via phone or email promptly.
- Updated contact information lists regularly in accordance with company policy.
- Supported other teams with various administrative tasks when required.
- Adhered to data confidentiality practices, coordinated meetings and maintained heavy daily call volumes.
- Maintained accurate logs of vehicle inspections and repair status.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Reported any incidents involving the truck or its cargo to management immediately.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
Housekeeping Team Leader
The Service Companies
San Francisco, CA
11.2016 - 12.2016
- Assigned tasks to housekeeping staff and monitored their performance.
- Supervised daily shift operations in the absence of the Housekeeping Manager.
- Inspected rooms and common areas, including stairways and lounges, for cleanliness.
- Ensured all housekeepers were following established safety procedures.
- Provided training to new housekeeping personnel on proper cleaning techniques and use of equipment.
- Adhered to standard operating procedures while monitoring guest satisfaction scores.
- Maintained records of room status, special requests, and issues reported by guests or other departments.
- Conducted weekly meetings with housekeepers to discuss operational issues or concerns.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Housekeeper, Houseman, Laundry Attendant
Four Seasons Hotel
Jackson, WY
04.2012 - 05.2016
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
- Emptied trash receptacles throughout the property.
- Scrubbed kitchen appliances, countertops and fixtures.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Organized closets with hangers for guests' clothing items.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Followed safety procedures when handling hazardous materials.
- Disinfected telephones, light switches and other frequently touched objects.
- Ensured that all health standards were met during cleaning operations.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Maintained and organized cleaning supplies stock.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Communicated with maintenance team on damages to repair.
- Maintained a clean and safe environment for guests and staff by vacuuming, dusting, sweeping, mopping floors, washing windows and walls.
Education
MBA - Tourism And Hospitality
Ostela
Barcelona, SpainSkills
- Quality assurance and control
- Supervisory skills
- Employee evaluations
- Scheduling and Planning
- Quality improvements
- Leadership
- Overtime Management
- Client Service
- Team Supervision
- Staff Training
- Evaluating Employee Work
- Problem-Solving
- Teamwork and Collaboration
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Housekeeping Manager
La Quinta
06.2022 - Current
Office Coordinator
Ameristar Casino Resort Spa
10.2018 - 10.2019
Housekeeping Supervisor
Ameristar Casino Resort Spa
12.2016 - 06.2022
Housekeeping Team Leader
The Service Companies
11.2016 - 12.2016
Housekeeper, Houseman, Laundry Attendant
Four Seasons Hotel
04.2012 - 05.2016
MBA - Tourism And Hospitality
Ostela
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