Josue de la Torre
Hialeah
Summary
Dynamic Retail Branch Manager with a proven track record at Space Coast Credit Union, recognized for driving sales growth and enhancing member retention. Expertise in strategic planning and team leadership has led to the successful implementation of financial strategies that significantly boosted branch efficiency. Known for strong problem-solving skills and fostering robust member relationships, consistently exceeds performance metrics. Aiming to leverage this experience to further enhance operational excellence and member satisfaction in future roles.
Overview
18
18
years of professional experience
Work History
Retail Branch Manager
Space Coast Credit Union
Calle Ocho
05.2022 - Current
- Led a group of five team members to achieve an increase in sales and member retention.
- Implemented new financial strategies, improving branch efficiency and results.
- Oversaw daily branch operations, ensuring compliance with banking regulations.
- Contributed to several team projects that aim at improving member experience and operational efficiency such as Appointment Scheduling Spanish enhancements, CCM conversion, BMS validation/ESP conversion, and the Retail One Source Team.
- Supervised blended MRS position with an emphasis on strategic planning for enhanced outcomes.
Retail Branch Manager
Space Coast Credit Union
South Dixie
06.2021 - 05.2022
- Led a group of five team members to achieve an increase in sales and member retention.
- Implemented new financial strategies, improving branch efficiency and results.
- Oversaw daily branch operations, ensuring compliance with banking regulations.
- Supervised blended MRS position with an emphasis on strategic planning for enhanced outcomes.
Retail Assistant Branch Manager
Space Coast Credit Union
Palm Springs
03.2018 - 06.2021
- Assisted in leading a group of five team members to achieve an increase in sales and member retention.
- Implemented new financial strategies, improving branch efficiency and results.
- Oversaw daily branch operations, ensuring compliance with banking regulations.
- Increased cross-selling of financial products.
Assistant Branch Manager
Space Coast Credit Union
Hialeah Gardens
02.2016 - 03.2018
- Assisted in leading a group of five team members to achieve an increase in sales and member retention.
- Implemented new financial strategies, improving branch efficiency and results.
- Oversaw daily branch operations, ensuring compliance with banking regulations.
- Increased cross-selling of financial products.
Member Service Specialist II
Space Coast Credit Union
NW 36th St
11.2012 - 02.2016
- Processed high-volume financial transactions with accuracy.
- Provided exceptional member support, resolving issues efficiently.
- Achieved consistent performance metrics through development of strategic approaches.
Member Service Center Rep
Space Coast Credit Union
Miramar
07.2007 - 11.2012
- Answered inbound calls, chats and emails to facilitate member service.
- Assisted members with account management and financial services.
- Exceeded established service goals while leveraging member service, sales and best practices.
- Remained calm and professional in stressful. circumstances and effectively diffused tense situations.
Education
High School Diploma -
American Academy
Pine Crest, FL08.2006
Skills
- Branch Operations & Management
- Member Relationship Management
- Sales & Revenue Growth
- Team Leadership & Training
- Task delegation
- Excellent time management skills
- Problem-solving
- Effective communication
- Public speaking
- Performance evaluations
- Strategic planning
- Financial Transactions & Money Handling
- Proficient in Microsoft Systems
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Retail Branch Manager
Space Coast Credit Union
05.2022 - Current
Retail Branch Manager
Space Coast Credit Union
06.2021 - 05.2022
Retail Assistant Branch Manager
Space Coast Credit Union
03.2018 - 06.2021
Assistant Branch Manager
Space Coast Credit Union
02.2016 - 03.2018
Member Service Specialist II
Space Coast Credit Union
11.2012 - 02.2016
Member Service Center Rep
Space Coast Credit Union
07.2007 - 11.2012
High School Diploma -
American Academy