Josue De Leon Garcia
Rockville Centre,NY
Summary
Accomplished Store Manager with a proven track record at D&M Sports, enhancing customer satisfaction and streamlining operations. Expert in customer service management and problem-solving, adept at multitasking and fostering positive client relations. Successfully mentored staff, significantly improving service quality and operational efficiency.
Overview
14
14
years of professional experience
Work History
Store Manager
D&M Sports
09.2022 - 04.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Assistant Manager
Nicky Restaurant
03.2018 - 07.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Utility Worker
PriceSmart Dominicana
02.2010 - 02.2017
- Kept work area clean, neat, and well-stocked to maximize productivity.
- Collected and disposed of trash and debris.
- Contributed to a positive work environment through effective communication and collaboration with colleagues across various departments.
- Verified that all safety procedures were followed while working on utility systems.
- Responded to emergency calls for utility repairs and troubleshooting.
- Performed regular monitoring of utility systems to confirm proper functioning.
Education
International Marketing
Dominican University O&M
Santiago,Dominican Republic06.2013
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store Opening and Closing
- Customer Service Management
Languages
Some English
Limited Working
Timeline
Store Manager
D&M Sports
09.2022 - 04.2024
Assistant Manager
Nicky Restaurant
03.2018 - 07.2022
Utility Worker
PriceSmart Dominicana
02.2010 - 02.2017
International Marketing
Dominican University O&M