Josue Estrada Cuevas
Tijuana,Baja California
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Integration Technician
Confie Seguros
Tijuana, Baja California
05.2023 - Current
- Developed requirements for system modifications and new system installations.
- Obtained and evaluated information on hardware configuration costs, reporting requirements and security needs.
- Recommended strategies to maximize performance and lifespan of equipment involved in software installations.
- Analyzed user needs and software requirements to determine design feasibility.
- Identified areas for improvement in existing integration processes and procedures.
- Created detailed documentation describing installation, configuration, and troubleshooting procedures.
- Evaluated existing procedures related to inventory management and recommended improvements where necessary.
- Performed periodic cycle counts of warehouse inventories for accuracy verification.
- Repaired damaged cables or replaced defective components as necessary.
Help Desk Technician
Confie Seguros
Tijuana, Baja California
05.2022 - 04.2023
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Identified recurring technical issues and provided solutions to prevent future incidents.
- Resolved record-breaking backlog of support tickets following major system malfunction.
- Maintained positive working relationship with fellow staff and management.
- Performed troubleshooting to diagnose and resolve technical issues.
It Dispatcher
Confie Seguros
Tijuana, Baja California
07.2021 - 05.2022
- Scheduled loads according to priority and available equipment.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Participated in team meetings discussing changes in procedures or processes.
- Route tickets to the proper areas and techs.
- ServiceNow IT operation dashboard and reports creation.
Help Desk Technician
Medtronic
Tijuana, Baja California
10.2019 - 10.2020
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Repaired damaged cables or replaced defective components as necessary.
- Configured security settings or access permissions for groups and individual users.
- Performed troubleshooting to diagnose and resolve technical issues.
- Maintained an inventory of parts for emergency repairs.
- Supported remote desktop connections for users requiring assistance offsite.
Education
Engineering - Information Technology
Universidad Tecnologica De Tijuana
Tijuana03-2021
Skills
- Performance Evaluation and Optimization
- Teamwork and Collaboration
- Software Documentation Control
- Project Documentation
- Hardware Configuration
- Issue Resolution
- Technical Documentation
- Troubleshooting and Diagnosis
- Software Installation
- Technical Support
- User Support
- Hardware Upgrades
- Hardware Installation
Languages
Spanish
First Language
English
Intermediate (B1)
B1
Certification
- Lean Six Sigma - White Belt
- Dell Client Foundation
Accomplishments
- Growing Leaders
- Employee of the month
Timeline
Integration Technician
Confie Seguros
05.2023 - Current
Help Desk Technician
Confie Seguros
05.2022 - 04.2023
It Dispatcher
Confie Seguros
07.2021 - 05.2022
Help Desk Technician
Medtronic
10.2019 - 10.2020
Engineering - Information Technology
Universidad Tecnologica De Tijuana
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