Josue Ferreira
Orlando,FL
Summary
I am a hard-working professional who has been consistently praised as efficient by my co-workers and management. Over the course of my 6-year career, I've developed skills including client relations, consultative sales and customer service. I see my-self as a talented computer user support team member with excellent record diagnosing and resolving issues. Knowledgeable in hardware and software looking to improve my IT skills. Negotiation, Closer, Relationship Dispute mediation, Customer service. Problem solver, Reliable, Disciplined, Computer skilled, Self motivated, Hardware Installation Software, Updating System Performance Optimization, Troubleshooting and Helpdesk Support
Overview
5
5
years of professional experience
1
1
Certification
Work History
Information Technology Intern
Vasquez & Tosko LLP
01.2023 - Current
- Assisted with installing, configuring and maintaining workstations.
- Organized and maintained IT resources for maximum performance.
- Helped users remotely by telephone, email and chat.
- Worked closely with clients and end-users to define needs and break down problems.
- Documented shift data to keep track of computer operating time, malfunctions and corrective actions.
- Installed and configured software and hardware.
- Maintained current software licenses and patched applications to stay up-to-date with latest features.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
- Provided basic end-user troubleshooting and desktop support.
- Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Collaborated with other departments to identify and solve software issues.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Supported efficient use of available computer terminals and network access by coordinating schedules.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Realtor (Independent)
AGENT TRUST REALTY
06.2020 - 11.2022
- Monitored fulfillment of purchase contract terms
- Advised prospective clients on current market activities
- Facilitated closing processes between lender, mortgage companies, buyers and sellers
- Scheduled home viewings with potential buyers
- Prepared market analysis statistics and bid presentation for buyers and sellers
- Planned and coordinated open house events
- Managed real estate transactions from initiation to closing
- Verified documentation accuracy and fund disbursement for sales
- Appraised property values
- Generated sales by prospecting leads, cold-calling and closing deals
- Negotiated and closed deals with minimal oversight.
Car Salesperson
LAKELAND TOYOTA
02.2019 - 05.2020
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Prepare sales slips or sales contracts
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Prepare merchandise for purchase
- Qualify buyers and match vehicles to their needs and price ranges.
Car Salesperson
TROPICAL FORD
05.2018 - 01.2019
- Answer customers questions about products, prices, availability, product uses, and credit terms
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Prepare sales slips or sales contracts
- Demonstrate use or operation of merchandise
- Sell or arrange for delivery, insurance, financing, or service contracts for merchandise
- Qualify buyers and match vehicles to their needs and price ranges
- Negotiated and closed deals with minimal oversight.
Education
Associate - Science
A.S - Computer Information Technology
Skills
- Resource Management
- Project Requirements
- Desktop Support
- Issue Resolution
- Computer Validation
- Hardware Installation
- Hardware Understanding
- Software Installation
- Administrative Duties
- Problem Analysis
- Database Management System
- Security Monitoring
- Digital Solutions
- Issue Troubleshooting
- Data Analytics
- Supporting Projects
- Workstation Configuration
Certification
Valencia College, Osceola, expected on June 2024
VENEZUELA: Law UNIVERSIDAD JOSE ANTONIO PAEZ SAN DIEGO, CARABOBO, July 2014
PC Pro
Computer Information Data Specialist
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
port
Timeline
Information Technology Intern
Vasquez & Tosko LLP
01.2023 - Current
Realtor (Independent)
AGENT TRUST REALTY
06.2020 - 11.2022
Car Salesperson
LAKELAND TOYOTA
02.2019 - 05.2020
Car Salesperson
TROPICAL FORD
05.2018 - 01.2019
Associate - Science
A.S - Computer Information Technology
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