Josue Fuentes
Zephyrhills,FL
Summary
Proven leader with a track record of enhancing team productivity at My Rock Construction Services by implementing efficient workflows and fostering a positive environment. Skilled in Microsoft Excel and fluent bilingualism, adept at problem-solving and customer service, significantly improving operational efficiency and client satisfaction.
Overview
11
11
years of professional experience
Work History
Sales Associate
Wesley Chapel Honda
10.2022 - 08.2024
- Utilized CRM systems to track client interactions, manage leads effectively and ensure a seamless sales process from initial inquiry through final purchase.
- Negotiated win-win deals between dealership and customers, fostering long-term loyalty and trust.
- Organized regular training sessions for junior sales representatives to improve their product knowledge and selling techniques.
- Conducted thorough competitor analyses to consistently stay ahead of rival dealerships in terms of pricing, incentives, and marketing tactics employed.
- Collaborated with finance team to streamline the car loan approval process, resulting in faster transactions and happier customers.
- Increased repeat business through diligent follow-up, attentive service, and personalized communication with past clients.
- Maintained extensive knowledge of current automotive technologies/features across various brands offered within dealership''s inventory.
- Collaborated with management on setting performance goals, regularly reviewing progress and adjusting strategies accordingly to achieve desired results.
- Enhanced customer satisfaction by providing timely product demonstrations and addressing concerns promptly.
Business Manager
My Rock Construction Services
03.2019 - 10.2022
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Assisted with hiring process and training of new employees.
- Executed business plans to further strengthen and maximize territory sales and profits.
Deputy Supervisor of Elections
Supervisor Of Elections Office
11.2013 - 01.2019
- Maintained safety in high-stress situations by effectively diffusing conflicts and providing clear instructions.
- Participated in ongoing professional development opportunities, staying current on industry best practices and emerging trends in law enforcement.
- Collaborated with multiple departments to develop effective strategies for case management and resource allocation.
- Conducted detailed investigations, gathering essential evidence to support legal proceedings.
- Mentored new recruits during their probationary period, offering guidance on policy adherence, tactical skills, and professionalism within the force.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
Education
No Degree - Mass Communications
University of South Florida
Tampa, FLHigh School Diploma -
Hardee Senior High School
Wauchula, FL06.2011
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Microsoft Excel proficiency
- Payroll Processing
- Credit analysis
- Skilled in [Software]
- Auditing
- Expense Tracking
- Fluent Bilingualism
Languages
Spanish
Full Professional
Timeline
Sales Associate
Wesley Chapel Honda
10.2022 - 08.2024
Business Manager
My Rock Construction Services
03.2019 - 10.2022
Deputy Supervisor of Elections
Supervisor Of Elections Office
11.2013 - 01.2019
No Degree - Mass Communications
University of South Florida
High School Diploma -
Hardee Senior High School