Josue Galvan
San Antonio,TX
Summary
Professional in hospitality industry with keen focus on high standards and results. Known for improving service quality and driving team performance. Reliable in dynamic environments with strong emphasis on collaboration and adaptability. Expertise in managing bar operations, customer engagement, inventory management, and team coordination.
Overview
9
9
years of professional experience
Work History
Bar Lead/Assistant Manager
Dough Pizzeria Napoletana
08.2024 - Current
- Trained and mentored new bartenders, resulting in improved staff performance and overall team collaboration.
- Assisted in marketing efforts for the establishment by creating engaging social media content featuring signature cocktails and promotions.
- Enhanced guest experience by providing exceptional service and maintaining a clean, welcoming environment.
- Collaborated with the kitchen team to develop successful food pairings for featured drinks, enhancing the guest dining experience.
- Managed cash handling procedures to ensure accurate reporting and reduce discrepancies.
- Kept detailed inventories and ordering needs for liquor, beer, wine, and bar supplies.
Taproom Manager
Celis Brewery
08.2020 - 06.2024
- Conducted regular financial analysis to evaluate business performance against goals set during strategic planning sessions.
- Promoted a positive work culture among employees through open communication channels and team-building initiatives.
- Resolved conflicts between patrons or staff quickly and professionally, ensuring all parties felt heard and respected.
- Assisted in budget development by tracking expenses, identifying cost-saving opportunities, and forecasting revenue trends.
- Coordinated with marketing teams to develop advertising campaigns that effectively showcased the unique offerings of the taproom venue.
- Increased taproom sales by implementing effective promotional strategies and hosting engaging events.
- Strengthened community connections by participating in local events, partnering with nearby businesses, and supporting charitable causes.
Bartender
Railhouse
11.2017 - 02.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Bartender
Cheddars Stratch Kitchen
09.2016 - 10.2017
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
Education
No Degree - Business Administration And Management
Texas State University
San Marcos, TX05.2017
Skills
- Customer Relationship Building
- Team Leadership
- Scheduling staff
- POS System proficiency
- Budgeting expertise
- Training and mentoring
Timeline
Bar Lead/Assistant Manager
Dough Pizzeria Napoletana
08.2024 - Current
Taproom Manager
Celis Brewery
08.2020 - 06.2024
Bartender
Railhouse
11.2017 - 02.2020
Bartender
Cheddars Stratch Kitchen
09.2016 - 10.2017
No Degree - Business Administration And Management
Texas State University
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