Josue Garcia
Patient Access Specialist
Houston,TX
Summary
Patient Services Specialist with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
ASR
Kelsey Seybold Clinic
01.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Provided back-up support for reception desk duties when necessary, demonstrating flexibility in adapting to various roles within the department as needed.
- Worked diligently to address and resolve any patient concerns regarding their experience with the organization, demonstrating a commitment to exceptional customer service.
- Facilitated patient flow by effectively managing appointment schedules and coordinating with clinical staff as needed.
- Reduced billing errors, resulting in increased revenue, through meticulous record keeping and attention to detail.
- Maintained strict adherence to HIPAA regulations while handling sensitive patient information, ensuring confidentiality and security at all times.
- Assisted patients with financial inquiries, working collaboratively to identify solutions that met both their needs and the organization''s requirements.
- Expedited insurance verification by maintaining updated knowledge of policies and procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Patient Access Specialist
Texas Children’s Hospital
02.2011 - 10.2024
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
- Received patient deductibles and co-pay amounts and discussed options to satisfy the remainder of patient financial obligations
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks
- Identified insurance payment sources and listed payers in the proper sequence to establish a chain of payment
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered
- Performed patient scheduling and registration functions to serve as an initial contact point for medical office visits
- Collected and entered patient demographic and insurance data into a computer database
- Performed patient pre-admission, admission, transfer, and discharge activities
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians
- Collected and validated patient demographics and insurance information
- Contacted insurance companies for patient medical billing operations
- Prepared patient identification band and completed admissions papers
Coordinator of Intervention Services
Center For Hearing & Speech
01.2011 - 01.2013
- Conducted child assessments during intervention visits
- Offered guidance and support to families of children with disabilities or developmental challenges
- Utilized diverse approaches in teaching, technology, and behavior modification
- Gathered, organized, and analyzed data on student needs and progress
- Enhanced knowledge by attending training and adopting new technologies
- Collaborated with teachers to assess needs, set objectives, and discuss strategies
- Developed strategic approaches to foster appropriate child development
- Created tools for instruction and behavioral support
- Assessed and documented student progress with established goals
Scheduler II
Methodist Hospital North
01.2007 - 01.2010
- Conferred with managers, sales teams, and engineering personnel to revise plans and achieve demanding targets
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions
- Monitored and optimized inventory, and reordered materials as required
- Oversaw and verified adherence to government regulations by maintaining sensitive data and complying with international laws
- Generated department orders and accompanying documentation
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions
- Scheduled and confirmed appointments and meetings for senior management team
- Received inbound calls and initiated out-bound daily calls to introduce customers to products and services offered
- Answered phone calls and answered questions from potential customers
Administrative Assistant
Memorial Hermann Prevention And Recovery Center
01.2006 - 01.2007
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Prepared weekly employee work schedules to meet operational needs
- Executed record filing system to improve document organization and management
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Drafted agendas, recorded minutes, and generated documents to facilitate meetings
- Recorded expenses and maintained accounting records
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Offered technical support and troubleshooting issues to enhance office productivity
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors
Education
Bachelor of Science - Public Health
UT Arlington
Arlington, TX05-2026
Associate of Applied Science - Public Health
Lone Star College
Houston05-2024
Skills
- Strong organization
- Front desk operations
- Decision-making
- Computer skills
- Office administration
- Patient registration
- Professionalism and ethics
- Strong work ethic
- Microsoft Word
- Appointment scheduling
- Exceptional communication
- Critical thinking
- Patient confidentiality
- Documentation accuracy
- Teamwork and collaboration
- File organization
- Insurance verification
- Patient scheduling
- Discretion and confidentiality
- Effective multitasking
- Microsoft outlook
- Healthcare systems
- Performance standards compliance
- Document management
- Telephone etiquette
- Customer and client relations
- Follow-up care coordination
- Medical terminology expertise
- Scheduling and calendar management
- Staff coordination
- Customer service
- Computer proficiency
- Data entry proficiency
- Presenting ideas and plans
- Filing
- HIPAA compliance
- Patient education
- Health information obtainment
- Clerical support
- [Language] fluency
- Co-payment collection
- Verbal communication
- Healthcare reimbursements
Accomplishments
I successfully enhanced the patient experince by implementing streamline communication protocols that reduce wiayt times by 20%. I collaborated closey wit medical staff to ensure that all patient inquire were address promtply and efficiently, leaiding to a notable increae in aptien statstaciton scores. My prpoactie approch in coordinatin gpatient appitments and follwu ups not ony improve workflow but also fostere a more welcomign einvormentfor patients.
Certification
I have a Medical Assistant Certificate as well as Medical Office Specialist certificates that I have obtain form College.
Languages
Spanish
Full Professional
Timeline
ASR
Kelsey Seybold Clinic
01.2025 - Current
Patient Access Specialist
Texas Children’s Hospital
02.2011 - 10.2024
Coordinator of Intervention Services
Center For Hearing & Speech
01.2011 - 01.2013
Scheduler II
Methodist Hospital North
01.2007 - 01.2010
Administrative Assistant
Memorial Hermann Prevention And Recovery Center
01.2006 - 01.2007
I have a Medical Assistant Certificate as well as Medical Office Specialist certificates that I have obtain form College.
Bachelor of Science - Public Health
UT Arlington
Associate of Applied Science - Public Health
Lone Star College
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