Josue George
Skokie,IL
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cashier
Dengeos
Skokie, IL
07.2017 - Current
- Greeted customers promptly and responded to questions.
- Learned roles of other departments to provide coverage and keep store operational.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Resolved customer complaints professionally in accordance with company policy.
- Collected payments and provided accurate change.
- Built and maintained productive relationships with employees.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered customer questions and provided store information.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Restaurant Manager
Delicias El Catrachito
Skokie, IL
01.2024 - 03.2025
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Trained employees on additional job positions to maintain coverage of roles.
- Oversaw food preparation, production and presentation according to quality standards.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Education
Some College (No Degree) - Nursing
Oakton Community College
Skokie, ILSkills
- Patient care
- Customer service
- Effective communication
- Team collaboration
- Conflict resolution
- Time management
- Problem solving
- Patient monitoring
- Feeding assistance
- Lifting and transferring
- Toileting assistance
- Health monitoring
- Patient transfers
Certification
- CNA Certified
- CPR Certified
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Restaurant Manager
Delicias El Catrachito
01.2024 - 03.2025
Cashier
Dengeos
07.2017 - Current
- CNA Certified
- CPR Certified
Some College (No Degree) - Nursing
Oakton Community College