Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Certification
Timeline
Generic
Josue Glaude

Josue Glaude

Spring Valley,NY

Summary

Hardworking and knowledgeable, well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Warehouse Assistant Administrator

Oak Drugs
Congers, NY
03.2024 - Current
  • Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
  • Assisted with unloading trucks using appropriate equipment as needed.
  • Reported any damaged items or discrepancies in shipments to supervisor immediately.
  • Trained new employees regarding warehouse procedures and standards.
  • Provided training for new staff members on safe handling procedures.
  • Computed shipping, storage or demurrage charges using computer or price list.
  • Traced missing material and shipments through vendor and customer communications.
  • Verified stock inventory levels and maintained records of items shipped and received.
  • Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
  • Assisted in training new employees on warehouse operations procedures.
  • Organized incoming inventory to fit with optimal storage plans and maintain retrieval efficiency.
  • Performed daily cycle counts to ensure accuracy of inventory records.
  • Collaborated with other departments to coordinate product delivery schedules.
  • Assembled cartons, crates, and containers to prepare for shipping.
  • Operated forklift and other equipment to move pallets around between warehouse locations and transport trucks.
  • Lifted materials of varied weights on regular basis.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Organized materials on pallets according to size, weight, and type of item.
  • Weighed mail to determine correct postage.
  • Used hand pallet truck to transport heavy material within the facility.
  • Completed day-to-day duties accurately and efficiently.
  • Ensured compliance with health and safety regulations within the office environment.
  • Answered incoming calls and responded to customer inquiries.

Customer Service Associate

The Home Depot Inc
Nanuet, NY
01.2024 - 03.2024
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Addressed customer questions and concerns regarding products and services.
  • Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
  • Performed additional duties as assigned by management team.
  • Promoted available products and services to customers during service, account management and order calls.
  • Responded to customer inquiries via phone, email and chat.
  • Answered phone calls from customers promptly and courteously.
  • Addressed inquiries, resolved customer issues, and managed customer relations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Educated customers on special pricing opportunities and company offerings.

Assistant Front End Supervisor

Target Corporation
Nanuet, NY
10.2023 - 01.2024
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
  • Welcomed large volume of guests and improved overall customer service.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Addressed and resolved customer complaints with friendly and level-headed assistance.

Call Center Agent

Dial Tone
Santo Domingo, Dominican Republic
02.2023 - 07.2023
  • Greeted customers in a professional and courteous manner.
  • Assisted customers with inquiries, issues and complaints via telephone, email and chat.
  • Provided accurate information on products and services to customers.
  • Maintained up-to-date knowledge of company's products, services and promotions.
  • Monitored incoming calls to ensure they were routed correctly according to established protocols.
  • Tracked daily performance metrics such as wait times, average handle time.
  • Analyzed data trends in order to make recommendations for process improvements.
  • Performed other duties as assigned by supervisor.
  • Managed high-volume of inbound and outbound customer calls.
  • Mentored junior team members and managed employee relationships.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Trained and supervised new employees to promote overall team productivity and consistent service.

HR Assistant

St. Damien's Pediatric Hospital
Tabarre, Port-Au-Prince, Haiti
12.2015 - 06.2016
  • Compiled employee records such as personal information, attendance, benefits, performance reviews, and terminations.
  • Organized and maintained personnel records including new hire paperwork and changes to employment status.
  • Processed payroll data including hours worked, overtime approval, vacation time tracking, garnishments and deductions.
  • Managed employee onboarding program for new hires ensuring completion of all required documents.
  • Coordinated with department heads to ensure compliance with corporate policies and procedures.
  • Assisted in the recruitment and interviewing process by scheduling interviews, coordinating pre-employment testing, and providing administrative support to hiring managers.
  • Created monthly reports summarizing employee absences and latenesses along with any corrective action taken.
  • Responded to inquiries from employees regarding various human resources issues such as benefits eligibility or policy interpretation.
  • Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.

Education

Graduate in International Relations - International Trade & Relations

Universidad Autonoma De Nuevo Leon
Monterrey, NL Mexico
11.2014

Skills

  • Customer Education
  • Technical Support
  • Customer Communications
  • Product Recommendations
  • Data Gathering
  • Data Entry
  • Training and Development
  • Office Administration
  • Customer Service
  • Inventory Restocking
  • Tracking Inventory Levels and Orders
  • Warehousing and Delivery
  • Updating Logs
  • Scheduling
  • Computer literacy
  • Team player

Languages

English
Full Professional
French
Native/ Bilingual
Spanish
Full Professional

Affiliations

  • Reading
  • Foreign Language
  • Watching Hockey and Tennis

Certification

Forum on Publics Relations and Governance - May 2011

Forum on Diplomacy and Business - March 2012

Forum on Foreign Trade and Customs - October 2013

Diploma in Human Rights and Migrations - May 2013

Timeline

Warehouse Assistant Administrator

Oak Drugs
03.2024 - Current

Customer Service Associate

The Home Depot Inc
01.2024 - 03.2024

Assistant Front End Supervisor

Target Corporation
10.2023 - 01.2024

Call Center Agent

Dial Tone
02.2023 - 07.2023

HR Assistant

St. Damien's Pediatric Hospital
12.2015 - 06.2016

Graduate in International Relations - International Trade & Relations

Universidad Autonoma De Nuevo Leon

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Josue Glaude