Josue Gomez
Newark,NJ
Summary
Over 15 years’ experience in sales, marketing, and finance mainly in the retail banking environment. High customer engagement, I’ve been recognized most recently as top performer in overall production, my focus is to empower others to be better and to have the most revenue in my area, motivate my team to go above and beyond industry standard.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Operations manager
TD Bank
04.2023 - Current
- Take an inexperienced sales force to achieve above and beyond industry standards
- Identify risks, prioritize areas of focus, educate associates on avoiding risks and create action plans for associates to meet expectations
- Provide oversight on all operational activities including transaction accuracy and execution of operational leadership tasks.
Lyft Driver
Self employed
09.2013 - Current
Cost Planner/Estimator
EMPIRE SUPPLIES
08.2021 - 04.2023
- Collets and evaluates a company’s data in order to estimate costs, and how much materials will be needed to complete the job
- Estimates resources and labor needed to complete the job
- Receive product, unload product count verify and organize product in the yard, and the system
- Research materials, gathering quotes from sub contractors and suppliers.
Dental Office Manager
For All Children & Adult Dentistry
10.2017 - 03.2020
- Manage staff responsible for Patient scheduling and Closing duties
- Verify and handling Insurance, Billing and handling payments
- Set up dental plans options and procedures that met the priorities of the patient.
Relationship Manager
Bank of America
08.2013 - 02.2016
- Ensure that in the event of a new procedure, product or operational change, associates are informed and properly executing the change in compliance with regulations and policy
- Identify risks, prioritize areas of focus, educate associates on avoiding risks and create action plans to correct issues
- Provide oversight on all operational activities including transaction accuracy and execution of operational leadership tasks.
Personal Banker
Citibank
01.2011 - 08.2013
- Track and manage service and operational performance metrics through monitoring of daily activities and reports; if necessary, develop, communicate and execute action plans to close gaps between goals and results
- Ensure customers have the most effective return by setting up the best product packages to ensure they achieve their financial goals; make sure all sales, service and specialized needs are met; and help drive overall revenue growth
- Ensure day-to-day service and sales activities comply with standards for customer and operational excellence and meet regulatory compliance requirements.
Concierge
Milford Management
06.1997 - 09.2007
- Greet guests at the front desk and make suggestions for entertainment, dining and other engagements as appropriate
- Make reservations at local establishments upon request of the guest
- Prepare and display beverage and snack options for guests in the lobby
- Assist with the organization of on-site events, such as weddings and corporate retreats
- Direct guests to hotel amenities, including laundry and fitness facilities.
Education
High School Diploma - General Studies
Garfield Highschool
Garfield, NJ1999
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operations Monitoring
- Operational Efficiency
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Staff Management
- Inventory Management
- Management
- Project Management
- Operations Oversight
- Policies and procedures implementation
- Performance monitoring
- Employee Motivation
- Staff Development
- Customer Relationship Management
- MS Office
- Maintaining Compliance
- Goal Setting
- Interpersonal Communication
- Client Relationships
- Inventory Control
- Workflow Optimization
- Strategic Planning
- Project management abilities
- Project Leadership
- Process Improvement
- Schedule Management
- Performance Management
- Health and safety compliance
- Regulatory Compliance
- Workforce Management
- Client Relations
- Continuous improvements
Certification
- Wildcat Services Corporation- Citigroup Financial Education Program
- Nlms-838020
Relatedexperience
- 04/23, Present, TD Bank, Operations manager
- 09/2013, Present, Lyft, Driver, Self employed
- 08/21, 04/23, EMPIRE SUPPLIES, Cost Planner/Estimator
- 10/2017, 03/2020, For All Children & Adult Dentistry, Dental Office Manager
- 08/2013, 02/2016, Bank of America, Relationship Manager
- 01/2011, 08/2013, Citibank, Personal Banker
- 06/1997, 09/2007, Milford Management, Concierge
Languages
Spanish
Full Professional
Timeline
Operations manager
TD Bank
04.2023 - Current
Cost Planner/Estimator
EMPIRE SUPPLIES
08.2021 - 04.2023
Dental Office Manager
For All Children & Adult Dentistry
10.2017 - 03.2020
Lyft Driver
Self employed
09.2013 - Current
Relationship Manager
Bank of America
08.2013 - 02.2016
Personal Banker
Citibank
01.2011 - 08.2013
Concierge
Milford Management
06.1997 - 09.2007
High School Diploma - General Studies
Garfield Highschool