Josue Hernandez
Richmond,CA
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful [Type] setting. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Front Desk Agent
Golden Bear Hotel
Richmond, CA
02.2017 - 07.2022
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Assisted at front desk when and handled purchases at gift shop.
Education
High School Diploma -
De Anza High School
Richmond, CA 04.2002 - 07.2006
Skills
Lobby auditing
Timeline
Front Desk Agent
Golden Bear Hotel
02.2017 - 07.2022
High School Diploma -
De Anza High School
04.2002 - 07.2006
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