Josue Hernandez

· I directed and coordinated closing team activities to ensure the timely completion of tasks.

· I regularly met with closing team members to review progress and address any issues.

· Developed and implemented efficient strategies for managing the closing processes to keep the shelves stocked and the store organized.

· I provided guidance and training to new employees on closing processes.

· I assisted in resolving customer disputes or complaints regarding closings.

· Analyzed current procedures and made recommendations to improve efficiency, accuracy, or cost savings.

· I monitored the performance metrics of closing team members against established targets.

· Identified potential areas for improvement in the closing process and developed solutions accordingly.

· I coordinated with all departments as needed during the closing process.

· Scheduled resources according to peak workloads and deadlines.

· I resolved conflicts between customers and sales staff.

· Trained and coached front end team members on guest service and interactions

· Drove metrics centered around service and engagement such as net promoter scores and Target circle usage

· Educated sales floor team on guest service interactions to ensure that a customer-centric environment was presented throughout the entire store

· I ensured compliance with applicable laws, regulations, and company policies regarding asset protection.

· I monitored security cameras to detect suspicious activity and respond to alarms or reports of theft.

· Coordinated activities related to apprehending shoplifters, conducting investigations, and filing criminal charges.

· I developed training programs for store personnel on asset protection topics such as shoplifting prevention and emergency procedures.

· I conducted audits of stores' physical security measures including access control systems, surveillance camera placement, and alarm systems.

· Investigated internal theft cases, processed paperwork associated with the investigation, conducted interviews, and wrote detailed incident reports.

· I collaborated with local law enforcement agencies during investigations involving external theft incidents.

· I implemented processes for loss prevention awareness campaigns to reduce shrinkage levels at assigned locations.

· I created a system for tracking key performance indicators related to asset protection goals such as shrinkage rates and employee safety incidents.

· I identified opportunities for improvement within existing asset protection processes by analyzing current trends in retail crime.

· Routinely audited internal processes to mitigate shortages due to procedural errors.

· I responded promptly to customer inquiries regarding lost items or other issues related to store security.

· Produced well-written reports detailing shoplifting and attempted theft.

· Mitigated risk and oversaw internal and external shoplifter apprehension and detention.

· Planned, organized, and scheduled strategy collaboration with other asset protection specialists.

· Trained in de-escalation tactics to resolve issues with customers and shoplifters in a calm manner