Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Josue Herrera

Pembroke Pines,FL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

22
22
years of professional experience

Work History

Operations Manager

FedEx
10.2022 - Current
  • Established positive and effective communication among 200+ employees and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices, therefore reducing injuries and accidents YOY.
  • Reduced service disruptions and improved deliveries by setting, enforcing optimized policies and maintaining responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Reviewed shift reports to understand current numbers and trends.
  • Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.

Ramp Agent Supervisor

FedEx
10.2005 - 10.2022
  • Conducted internal audits to ensure compliance with FAA and FedEx policies.
  • Mentored new and existing employees on policy and safe practices in order to create proficient and knowledgeable teams.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Coordinated with other ramp agents on AM and PM shifts to verify shipments were placed on correct outbound flight for on-time departures.
  • Coordinated ground crew activities of 50+ employees to complete objective of offloading/ loading 8 aircraft.
  • Effectively communicated with multiple departments in and outside country to provide timely service to internal and external customers.
  • Acted as point of contact for visits from outside agencies regarding safety or security.

Combat Medic (68W)

United Sates Army
05.2001 - 05.2005
  • Assessed needs and conditions of assigned patients and gathered critical patient health information.
  • Worked as crisis team member and clearly communicated with other health care members to best care for patients with diverse military wounds.
  • Recognized and treated medical conditions with proven techniques, equipment and knowledge of medical and military protocols.
  • Acted as team leader and took responsibility for scene and unit management to maximize integrated support of patients.
  • Developed and deployed triage skills and delivered optimal emergency care in combat environments.
  • Delivered emergency medical treatment at point of wounding on combat battlefields.
  • Trained and developed new and current soldiers within the unit in order to prepare for deployments.

Education

Bachelor of Arts - Psychology

University of Memphis
Memphis, TN
12.2010

Skills

  • Data Archiving
  • Process Improvement Strategies
  • Workflow Planning
  • Staff Management
  • Multi-Unit Operations Management
  • Project Management
  • Staff Training
  • Microsoft Office Expertise
  • Maintaining Compliance
  • Policy and Procedure Implementation

Languages

Spanish
Native or Bilingual

Timeline

Operations Manager

FedEx
10.2022 - Current

Ramp Agent Supervisor

FedEx
10.2005 - 10.2022

Combat Medic (68W)

United Sates Army
05.2001 - 05.2005

Bachelor of Arts - Psychology

University of Memphis

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Josue Herrera