Josue Isaula
San Diego,CA
Summary
Resourceful Equipment Manager with a distinguished understanding of equipment distribution and fittings. Adept at complex problem solving and planning ahead for large events. Committed to equipment repairs and working on strict budgets without losing quality. Personable and dedicated Customer Service Representative with extensive experience healthcare. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
12
12
years of professional experience
Work History
Sales Associate
Game Stop
San Diego
05.2024 - 06.2024
- Maintained up-to-date knowledge of store merchandise and policies.
- Handled customer complaints in a professional manner.
- Developed promotional strategies to increase sales volume.
- Demonstrated product features and benefits for customers' needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment including floors, windows, displays.
- Provided accurate information about products, prices and services.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Organized stockroom shelves according to size, color or style.
- Processed credit card transactions quickly and securely.
- Conducted inventories on a regular basis to track stock levels.
- Tracked sales performance metrics to identify trends in market place.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Hospital Corpsman Third Class
NMRTC San Diego
San Diego, CA
04.2020 - 04.2023
- Administered medications and immunizations.
- Maintained functionality and organization of medical treatment areas and provisions, including equipment maintenance and team leadership.
- Performed preliminary exams to determine diagnosis and provide medical treatment.
- Performed dental inspections and physical exams to promote full-body health.
- Cleaned medical tools regularly to comply with sanitary guidelines.
- Scheduled patient follow up-appointments to monitor injuries or illnesses.
- Supervised and trained sailors on proper procedures, technique and protocol for immunization exercises.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Documented patient records with procedures performed and added notes taken to charts.
Assistant Equipment Manager
3D Dental Battalion/USNDC Okinawa
11.2018 - 04.2020
- Managed dental equipment for over nine different dental facilities in three different geographical locations valued at fourteen million dollars.
- Responsible for conducting market research on most cost effective dental equipment purchases.
- Responsible for submitting weekly equipment reports on high cost items for all dental facilities.
- Responsible for delivering of all new equipment for dental facilities.
- Responsible for proper disposal of all obsolete and non-fucntioning equipment.
Pediatric Dental Assistant
3D Dental Battalion/ USNDC Okinawa
03.2016 - 10.2018
- Assisted dentist with completing procedures.
- Laid out dental instruments and equipment before procedures.
- Educated patients on treatment procedures and post-procedure home care.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Documented patient records with procedures performed and added notes taken to charts.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Checked with participants throughout procedures to help alleviate anxiety.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
- Prepared patients by explaining scheduled treatments and potential side effects.
- Assisted dentist during examinations by retracting patient's cheeks and tongue.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
Bank Teller
Wells Fargo
Hollywood, FL
05.2014 - 03.2015
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Reconciled cash and checks against computer records at end of shift.
- Responded and assisted customers with account inquiries and updates.
- Entered transactions into computer and issued customer receipts.
- Explained bank services, financial products and applicable fees to customers.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Welcomed customers and offered pleasant service during entire transaction.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Maintained confidentiality of bank records and client information.
- Adhered to financial services security and audit procedures.
- Directed specific questions to appropriate branch personnel.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Built and maintained client relationships through quality, personalized interactions.
- Delivered exceptional service to customers in person or over telephone.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
Sales Associate
Tilly's Clothing Store
Pembroke Pines, FL
06.2013 - 05.2014
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Engaged customers in friendly, professional dialogue to determine needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Increased purchase amounts by cross-selling with similar products.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Worked with fellow sales team members to achieve group targets.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Assistant Manager
Journeys Shoes
Valdosta, GA
12.2012 - 06.2013
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed inventory audits to identify losses and project demand.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Education
EMT Certification - Emergency Medical Technician
EMSTA College
San Diego, CA06.2022
High School Diploma -
Lowndes High School
Valdosta, GA05.2012
Skills
- Managing Operations and Efficiency
- Team Building
- Technical Proficiency
- Teamwork and Collaboration
- Staff Training
- Team Leadership
Timeline
Sales Associate
Game Stop
05.2024 - 06.2024
Hospital Corpsman Third Class
NMRTC San Diego
04.2020 - 04.2023
Assistant Equipment Manager
3D Dental Battalion/USNDC Okinawa
11.2018 - 04.2020
Pediatric Dental Assistant
3D Dental Battalion/ USNDC Okinawa
03.2016 - 10.2018
Bank Teller
Wells Fargo
05.2014 - 03.2015
Sales Associate
Tilly's Clothing Store
06.2013 - 05.2014
Assistant Manager
Journeys Shoes
12.2012 - 06.2013
EMT Certification - Emergency Medical Technician
EMSTA College
High School Diploma -
Lowndes High School