Josue Kabamba
Fort Worth,TX
Summary
Results-driven Data Analyst with experience at Techcity Corp., skilled in Tableau visualization and advanced Excel functions. Proven ability to enhance decision-making through data insights and cross-functional collaboration. Recognized for optimizing workflows and delivering exceptional customer service, ensuring high-quality reporting and user satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Data Analyst
Techcity Corp.
Fort Worth, TX
12.2024 - 11.2025
- Analyzed large datasets to identify trends and insights for strategic decision-making.
- Developed and maintained dashboards using Tableau to visualize key performance indicators.
- Collaborated with cross-functional teams to gather data requirements and ensure alignment on projects.
- Conducted data quality assessments to improve accuracy and reliability of reporting systems.
- Produced monthly reports using advanced Excel spreadsheet functions.
IT Specialist
MEI Logistics
Irving, TX
07.2023 - 11.2024
- Provided technical support for software and hardware issues, ensuring minimal downtime.
- Assisted in maintaining IT infrastructure, including servers and networking equipment.
- Developed user documentation and training materials to enhance employee onboarding processes.
- Executed system updates and patches to improve security and performance across networks.
- Optimized IT workflows by implementing best practices for system management and maintenance.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Walked individuals through basic troubleshooting tasks.
Help Desk Analyst
CTDI Warehouse
Flower Mound, TX
10.2022 - 05.2023
- Provided technical support for hardware and software issues, ensuring timely resolution of user inquiries.
- Assisted in troubleshooting network connectivity problems, enhancing overall user experience.
- Documented and tracked support requests using ticketing systems, maintaining accurate records of incidents.
- Collaborated with team members to improve response times and customer satisfaction ratings.
- Educated users on system functionalities and best practices, fostering self-sufficiency among clients.
- Developed user guides and documentation to streamline onboarding processes for new technologies introduced in the organization.
- Collaborated with IT team members to identify trends in reported issues, leading to proactive solutions for recurring problems.
- Compiled and accurately entered data for each customer encounter to record in system.
Help Desk Technician
Marlon Inc.
Euless, TX
03.2021 - 09.2022
- Diagnosed technical issues and provided timely solutions to enhance user satisfaction.
- Assisted users with software installations and configuration of hardware components.
- Documented support processes to improve knowledge base and training materials.
- Collaborated with team members to resolve complex IT challenges effectively.
- Maintained accurate records of user interactions and technical incidents in ticketing system.
- Streamlined troubleshooting procedures, reducing average resolution time for technical issues.
- Provided basic end-user troubleshooting and desktop support.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Education
High School Diploma -
Lawrence D. Bell Highschool
1601 Brown Trail, Hurst, Tx 7605405.2023
Skills
- Data analysis
- Dashboard development
- Tableau visualization
- Cross-functional collaboration
- Advanced Excel functions
- Technical support
- User documentation development
- System updates and patches
- Workflow optimization
- Customer service excellence
- Troubleshooting techniques
- Remote desktop support
- Python programming
- Excel functions
- SQL
- SQL databases
- Analytical problem solving
Certification
Comptia cloud+ intermediate
IT management - software and database
Timeline
Data Analyst
Techcity Corp.
12.2024 - 11.2025
IT Specialist
MEI Logistics
07.2023 - 11.2024
Help Desk Analyst
CTDI Warehouse
10.2022 - 05.2023
Help Desk Technician
Marlon Inc.
03.2021 - 09.2022
High School Diploma -
Lawrence D. Bell Highschool