Josue Landaverde
San Antonio,Tx
Summary
Seeking the desired position with a view to utilize progressive years of professional experience to work to the best of abilities. To learn daily, and to be the best employee possible for the company.
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude. Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work History
Technical Support (Spanish)
Volt
06.2014 - 04.2015
- Help customers with their electronics such as iPhone, Ipad, or Ipad
- Troubleshoot whatever is wrong with product and to get it back to working condition or replace product.
Toys/ Electronics
Target
03.2015 - 07.2016
- To make sure all items on the shelf look presentable
- Help customers look for any product they are looking for
- Restock items in the shelves and unload new shipments of inventory.
Billing Specialist (Bilingual Agent)
Startek
- Help customers understand their monthly bill
- Adjust bill if needed
- Make appointments with technicians if customers request a technician go over
- Inform customers of any and all changes occurring in bills.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Worked with multiple departments to check proper billing information.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Generated monthly invoices for customers in multiple formats to provide transparency.
- Provided excellent customer service, developing and maintaining client relationships.
- Developed and maintained billing procedures to make timely payments.
- Processed and verified invoices to secure accuracy of billing information.
- Monitored customer accounts to identify and rectify billing issues.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Researched and resolved billing discrepancies to enable accurate billing.
Sales Agent (Bilingual)
Spectrum
10.2020 - 08.2021
- To sell cable, internet, home phone, and cell phone services to customers
- Provide excellent customer service by using active listening and acknowledging the reason for calling
- Resolving issues and selling the product
- Was recognized as a top performer multiple times and had positive reviews by customers.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Negotiated pricing with vendor suppliers to fit customer budgets and generate maximum gross profit.
- Increased sales and customer satisfaction through personalized servicing.
- Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
Bank Teller
RBFCU (Randolph Brooks Federal Credit Union)
09.2022 - 01.2024
- My duties involved making sure my station was cleaned and stocked with forms and slips we needed for ourselves and members
- Depositing money, checks, and other forms of money into members accounts as well as withdrawing funds from members accounts
- Opening new member accounts as well as effectively cross selling services referrals to members and new members were part of my duties
- Making sure i thoroughly examine forms of money presented to me as to make sure fraud does not occur.
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Sold and cross-sold bank products to new and existing customers.
- Removed mutilated currency from circulation.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Assisted customers with compromised debit cards and issued new credentials.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Placed orders for customer checks and verified starting numbers.
- Provided customer records, account statements and copies of checks.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Monitored and reported suspicious activity in line with bank security policies.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Education
Associate of Applied Science -
San Antonio College
1819 N Main Ave, San Antonio, TX 78212 01.2014 - 12.2018
High School Diploma -
Harlandale High School
114 E Gerald Ave, San Antonio, TX 78214 08.2010 - 05.2013
Skills
Installing and configuring operating system
AdaptabilityCustomer ServiceBilingual (English & Spanish)Salesman skillsHardware/Software troubleshootingCustomer Support
Incident Management
Desktop Support
Technical Support
Microsoft Outlook
Cash counting
Customer relationship development
Upselling skills
Timeline
Bank Teller
RBFCU (Randolph Brooks Federal Credit Union)
09.2022 - 01.2024
Sales Agent (Bilingual)
Spectrum
10.2020 - 08.2021
Toys/ Electronics
Target
03.2015 - 07.2016
Technical Support (Spanish)
Volt
06.2014 - 04.2015
Associate of Applied Science -
San Antonio College
01.2014 - 12.2018
High School Diploma -
Harlandale High School
08.2010 - 05.2013
Billing Specialist (Bilingual Agent)
Startek