Josue Lara
Lawrenceville,GA
Summary
Dedicated Help Desk Specialist with 2+ years of experience providing technical support and customer service in fast-paced environments. Adept at troubleshooting hardware and software issues, managing support tickets, and delivering high-quality service to end-users. Known for strong problem-solving skills and a commitment to resolving issues efficiently. Communicates complicated concepts clearly and professionally. Consistently earning high marks for work quality and speed.
Overview
2
2
years of professional experience
Work History
IT Support Techncian
Royal Home Pro Services
10.2023 - 07.2024
- Maintained accurate records of customer interactions and service requests.
- Assisted in the development and implementation of new processes related to IT support activities.
- Performed regular maintenance on desktop computers and laptops to ensure optimal performance.
- Configured user accounts, passwords, file permissions, email accounts., as needed for client use.
- Responded promptly to customer inquiries regarding product features or services offered by the company.
- Monitored performance of computer systems regularly to ensure they are running optimally.
- Performed routine backups of critical data files according to established procedures.
IT Technical Support Intern
Quick Solutions Co.
01.2023 - 07.2023
- Delivered technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Performed remote troubleshooting using remote desktop tools and guided users through step-by-step solutions.
- Documented and tracked support requests and resolutions
- Supported network and system maintenance tasks, including updates and backups.
Help Desk Specialist
Device World Mobile LLC
02.2022 - 08.2022
- Provided first-line technical assistance and support for incoming queries related to computer systems, software, and hardware.
- Managed and prioritized support tickets using ServiceNow, ensuring timely and effective issue resolution.
- Diagnosed and resolved hardware, software, and networking issues.
Education
Associate of Science - Information Technology
Gwinnett Technical College
Lawrenceville, GA05-2020
Skills
- Application support
- System maintenance and repair
- User Training
- Technical Support
- Technical support background
- Troubleshooting abilities
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
IT Support Techncian
Royal Home Pro Services
10.2023 - 07.2024
IT Technical Support Intern
Quick Solutions Co.
01.2023 - 07.2023
Help Desk Specialist
Device World Mobile LLC
02.2022 - 08.2022
Associate of Science - Information Technology
Gwinnett Technical College
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