Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Josue Marchena

Waukegan,IL

Summary

Dynamic Production Line Leader with proven expertise at GFX International Inc. in enhancing workflow efficiency and inventory management. Skilled in machine operation and problem-solving, I excel in maintaining high-quality standards and fostering team collaboration. Committed to optimizing production processes while ensuring safety and compliance in fast-paced environments.

Experienced with leading production teams to optimize efficiency and maintain high standards. Utilizes strong leadership and organizational skills to ensure smooth operations and timely delivery. Knowledge of quality control and team coordination for enhanced productivity.

Overview

5
5
years of professional experience

Work History

Production Line Leader

GFX International Inc.
03.2024 - 09.2025
  • Monitored workflow, identifying bottlenecks and implementing solutions for efficiency.
  • Assisted in inventory management, ensuring adequate supply of materials for uninterrupted production.
  • Followed good manufacturing processes (GMPs).
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Shipping and Receiving Lead

BMC
10.2023 - 02.2024
  • Assisted in loading and unloading shipments, ensuring proper handling of products.
  • Supported inventory management by tracking incoming and outgoing materials accurately.
  • Learned safety protocols and best practices for operating warehouse equipment.
  • Organized storage areas to optimize space and improve accessibility for team members.
  • Communicated effectively with team members to coordinate shipping schedules and activities.
  • Operated forklifts, lift trucks, and hand trucks to move items around warehouse.

Bilingual Customer Service Representative

Teleperformance
02.2021 - 10.2023
  • Provided bilingual support to customers, enhancing communication and satisfaction across diverse client base.
  • Resolved customer inquiries efficiently, ensuring accurate information delivery and prompt issue resolution.
  • Assisted in training new team members on customer service protocols and best practices for engagement.
  • Documented customer interactions in CRM system, maintaining up-to-date records for future reference.
  • Managed high-volume call traffic while maintaining composure and professionalism under pressure.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
  • Provided language translation services for customer service inquiries.
  • Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.

Education

High School Diploma -

PREBLE HIGH SCHOOL
Green Bay, WI

Skills

  • Assembly and production
  • Production tracking
  • Work supervision
  • Machine operation
  • Forklift operation
  • Manufacturing
  • Product inspection
  • Materials management
  • Quality assurance
  • Production scheduling
  • Packaging management
  • Inventory assessment
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Production Line Leader

GFX International Inc.
03.2024 - 09.2025

Shipping and Receiving Lead

BMC
10.2023 - 02.2024

Bilingual Customer Service Representative

Teleperformance
02.2021 - 10.2023

High School Diploma -

PREBLE HIGH SCHOOL

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