Josue Melgar
Las Vegas,NV
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills, with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Committed job seeker with a history of meeting company needs through consistent and organized practices. Skilled in working under pressure, and adapting to new situations and challenges to best enhance the organizational brand. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Service Manager
Chipotle Mexican Grill
Las Vegas, Nevada
08.2021 - 03.2025
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
- Delegated work to staff, setting priorities and goals.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Conducted performance reviews and provided constructive feedback to staff members.
- Prepared and managed the service department budget, optimizing expenses to increase profitability.
- Implemented quality control measures to uphold company standards.
- Created detailed reports on service activities for senior management review.
- Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
- Recruited and trained new employees to meet job requirements.
- Monitored and maintained warehouse inventory accuracy to via computerized inventory control system.
- Maintained records of inventory received from suppliers as well as inventory sold in store.
- Consistently exceeded monthly sales targets by utilizing effective sales strategies.
- Trained sales staff on product knowledge and sales techniques.
- Resolved customer inquiries and complaints requiring management-level escalation.
Uber Driver
Uber Eats
Las Vegas, NV
01.2025 - Current
- Maintained high ratings from passengers for cleanliness, safety, and customer service.
- Kept detailed records of rides, including times, distances, and earnings, for reporting purposes.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Completed accident reports and delivered to supervisor.
- Maintained strict compliance with safety rules for passenger and driver protection.
Education
Computer Science
Collage of Southern Nevada
Las Vegas, NV12-2029
Skills
- Customer service
- Data analysis
- Employee training
- Organization
- Team collaboration
- Project management
- Problem solving
- Active listening
- Training & Development
- Attention to detail
- Customer relations
- Data management
- Computer skills
- Analytical and critical thinking
- Organization and time management
- Public speaking
- Flexible and adaptable
- Task prioritization
- Technical troubleshooting
- Maintenance scheduling
- Effective communication
- Time management
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Uber Driver
Uber Eats
01.2025 - Current
Service Manager
Chipotle Mexican Grill
08.2021 - 03.2025
Computer Science
Collage of Southern Nevada
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