Henry Martinez
Summary
Achieved significant service efficiency at The Home Depot Inc by streamlining tool rental processes and enhancing customer satisfaction through expert complaint resolution. Demonstrated mastery in diagnostic skills and technical knowledge, leading to improved maintenance management and repeat business. Excelled in customer service and safety procedures, fostering a results-driven work environment. Efficient Tool Rental Associate possessing thorough knowledge of various tools and handheld equipment. Offering 18 years of experience providing direct service to customers and maintaining invoices and contracts. Committed to helping customers choose appropriate tools to complete projects.
Overview
28
28
years of professional experience
Work History
Automotive Technician
ISP West
06.1996 - 07.2006
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Changed, rotated, and balanced tires on different types of vehicles.
- Replaced damaged, missing, or defective parts with new and refurbished components.
Tool Rental Technician/Supervisor
The Home Depot Inc
08.2006 - 02.2024
- Streamlined tool check-in/check-out process for faster service and reduced wait times.
- Prepared rental contracts by printing contracts, obtaining customer signatures and verifying customer identification and driver's license.
- Resolved customer complaints professionally, fostering positive relationships and repeat business.
- Improved tool rental efficiency by maintaining and repairing tools promptly and accurately.
- Stayed current with industry trends and advancements through regular professional development courses and seminars.
- Trained new team members on company policies, safety procedures, and proper use of tools and equipment.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Leuzinger High School
Lawndale, CA06.1998
Skills
- Diagnostic Skills
- Technical knowledge
- Safety Procedures
- Electrical Troubleshooting
- Rental Agreement
- Rental Transactions
- Maintenance Management
- Customer Service
- Cleaning and sanitizing
- Cash Handling
- Accuracy and efficiency
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Tool Rental Technician/Supervisor
The Home Depot Inc
08.2006 - 02.2024
Automotive Technician
ISP West
06.1996 - 07.2006
High School Diploma -
Leuzinger High School
Similar Profiles
Orly FreifeldOrly Freifeld
Front Desk Receptionist/Field Supervisor/Camp Counselor at ISP Event CenterFront Desk Receptionist/Field Supervisor/Camp Counselor at ISP Event Center
Joshua Henry Webb Joshua Henry Webb null
Physical Education Teacher at Hanoi Toronto School (ISP)Physical Education Teacher at Hanoi Toronto School (ISP)
Angel MedinaAngel Medina
Pipefitter at ISPPipefitter at ISP
Jerome HawkinsJerome Hawkins
Tow Truck Operator/Automotive Diesel Technician/Automotive Technician at Self-employeedTow Truck Operator/Automotive Diesel Technician/Automotive Technician at Self-employeed
Biston LawesBiston Lawes
Automotive Technician at Mavis TireAutomotive Technician at Mavis Tire