Josue Montano
Los Angeles,CA
Summary
Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.
Overview
5
5
years of professional experience
Work History
Operations Professional
Tiffany & Company
11.2021 - Current
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
- Collaborated with other departments to establish smooth implementation of operational processes and procedures.
- Followed shipping and receiving procedures for goods and materials.
- Developed and implemented strategies to maximize productivity and streamline operations.
- Conducted regular inventory audits to prevent stock shortages and losses.
Server
Convention Center
03.2019 - 02.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
Education
GED -
Los Angeles City College
Los Angeles, CA06.2019
Skills
- Process Enhancements and Revisions
- Repairing Jewelry
- Operational Reporting
- Performance Monitoring and Evaluation
- Professional Communication
- Customer Experience
- Customer Support Needs Assessment
- Manage Operations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations Professional
Tiffany & Company
11.2021 - Current
Server
Convention Center
03.2019 - 02.2020
GED -
Los Angeles City College
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